Similar Search Results - EconBiz

Exploring lean healthcare practice and supply chain innovation for Malaysian healthcare industry

Nurul Fadly Habidin; Nurul Aifaa Shazali; Naimah Ali; … - In: International journal of business excellence 7 (2014) 3, pp. 394-410

Persistent link: https://www.econbiz.de/10010422026

Service quality measures : systematic literature review and future research directions

Prasad, Ram Komal; Verma, Sanjeev - In: International journal of management practice : IJMP 15 (2022) 1, pp. 9-23

Persistent link: https://www.econbiz.de/10012800117

The end of tourist traps : a natural experiment on the impact of tripadvisor on quality upgrading

Donati, Dante - 2022

Asymmetric information can distort market outcomes. I study how the online disclosure of information affects consumers' behavior and firms' incentives to upgrade product quality in markets where information is traditionally limited. I first build a model of consumer search with firms' endogenous...

Persistent link: https://www.econbiz.de/10013285520

Lean management in hospitality : methods, applications and future directions

Rauch, Erwin; Matt, Dominik; Linder, Christian - In: International journal of services and operations … 36 (2020) 3, pp. 303-326

Persistent link: https://www.econbiz.de/10012256793

Service quality evaluation : moderating influences of first-time and revisiting customers

Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440

Persistent link: https://www.econbiz.de/10011854071

Performing audits in a service company that is implementing lean and ISO 14001 for environmental sustainability : a case study from Italy

Chiarini, Andrea; Cobelli, Nicola - In: Embracing Sustainability Management Through Excellence …, (pp. 194-199). 2024

Persistent link: https://www.econbiz.de/10014584574

The impact of knowledge management practice on lean Six Sigma implementation : the moderating role of human capital in health service organisations

Aljazzazen, Sahoum; Schmuck, Roland - In: International journal of operations and quantitative … 27 (2021) 3, pp. 267-285

Persistent link: https://www.econbiz.de/10013362103

Qualitätsmanagement für Dienstleistungen : Grundlagen, Konzepte, Methoden

Bruhn, Manfred - 1997 - 2., überarb. und erw. Aufl.

Persistent link: https://www.econbiz.de/10000601055

Service quality : new directions in theory and practice

Rust, Roland T. (ed.) - 1994

Persistent link: https://www.econbiz.de/10000347620

Quality : a critical introduction

Beckford, John - 2010 - 3rd ed.

Persistent link: https://www.econbiz.de/10003818788

A service of the