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World class applications of Six Sigma : [real world examples of success]
Antony, Jiju (ed.); Bañuelas, Ricardo (contributor);  … - 2006 - 1. ed.
Persistent link: https://www.econbiz.de/10003284224
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Quality inspection scheduling for multi-unit service enterprises
Carter, Arthur E.; Ragsdale, Cliff T. - In: European journal of operational research : EJOR 194 (2009) 1, pp. 114-126
Persistent link: https://www.econbiz.de/10003835384
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Service quality evaluation methods : state and outlook
Urban, Wieslaw - In: Proceedings / First International Symposium on Services …, (pp. 125-136). 2009
Persistent link: https://www.econbiz.de/10003862595
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Leveraging concepts of Knowledge Management with Total Quality Management : case studies in the service sector
Smith, Alan D. - In: International journal of logistics systems and management 5 (2009) 6, pp. 631-653
Persistent link: https://www.econbiz.de/10003891174
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A structural equation modelling approach to assessing the effectiveness of quality improvement initiatives in service organisations : a systematic perspective
Yasin, Mahmoud M.; Augusto, Mário Gomes; Alavi, Jafar; … - In: International journal of business and systems research 3 (2009) 3, pp. 372-386
Persistent link: https://www.econbiz.de/10003897739
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Qualität im Service : Wege zur besseren Dienstleistung
Brunner, Franz J. - 2010
Persistent link: https://www.econbiz.de/10003915254
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Managing process performance and quality for sustainability in the service organizations
Păunescu, Carmen - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 323-329
Persistent link: https://www.econbiz.de/10008666631
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Empirical survey regarding the quality costs in the Romanian services companies
Glăvan, Mariana; Dumitru, Mădălina; Dumitrana, Mihaela - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 393-401
Persistent link: https://www.econbiz.de/10008667269
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Design for six sigma roadmap overview
Furterer, Sandra L. - In: Lean Six Sigma in service : applications and case studies, (pp. 61-71). 2009
Persistent link: https://www.econbiz.de/10003932811