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Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2007
-
[Reprint]
Persistent link: https://www.econbiz.de/10001902044
Saved in:
2
E-commerce
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2001
-
Internat. ed.
Persistent link: https://www.econbiz.de/10001562258
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3
Introduction to e-commerce
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2002
Persistent link: https://www.econbiz.de/10001590019
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4
E-commerce
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2001
-
International ed.
Persistent link: https://www.econbiz.de/10004661779
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5
Cases in e-commerce
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2002
Persistent link: https://www.econbiz.de/10004735502
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6
Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2005
Persistent link: https://www.econbiz.de/10004800771
Saved in:
7
Introduction to e-commerce
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
-
2003
-
2. ed., international ed.
Persistent link: https://www.econbiz.de/10004779563
Saved in:
8
BIG PICTURE - Best Face Forward - Optimizing your customer interface requires the right mix of people and machines on the front lines -- And a sometimes surprising division of labo...
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
- In:
Harvard business review : HBR
(
2004
),
pp. 47-59
Persistent link: https://www.econbiz.de/10005924132
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SPARK INNOVATION THROUGH EMPATHIC DESIGN - Focus groups, surveys, and usability labs are great for getting customers to help improve existing products. But the company that observe...
Leonard, Dorothy
;
Rayport, Jeffrey F.
- In:
Harvard business review : HBR
75
(
1997
)
6
,
pp. 102-115
Persistent link: https://www.econbiz.de/10005980989
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10
THE COMING BATTLE FOR CUSTOMER INFORMATION
Hagel III, John
;
Rayport, Jeffrey F.
- In:
Harvard business review : HBR
75
(
1997
)
1
,
pp. 53-65
Persistent link: https://www.econbiz.de/10005986939
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