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Impacts of health information technologies on e-quality and e-revenue hospitals
Wei, June; Kostevicki, Stacey; Lu, June; Liu, Yuan - In: International journal of services and standards : IJSS 13 (2019) 1/2, pp. 104-128
Persistent link: https://www.econbiz.de/10012285545
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Do electronic health records affect quality of care? : evidence from the HITECH Act
Lin, Yu-Kai; Lin, Mingfeng; Chen, Hsinchun - In: Information systems research : ISR 30 (2019) 1, pp. 306-318
Persistent link: https://www.econbiz.de/10012038229
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Perceived quality of e-health services : a conceptual scale development of e-health service quality based on the C-OAR-SE approach
Hadwich, Karsten; Georgi, Dominik; Tuzovic, Sven; … - In: International journal of pharmaceutical and healthcare … 4 (2010) 2, pp. 112-136
Persistent link: https://www.econbiz.de/10003993851
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Towards a customer-centric framework for evaluation of e-health service quality
Mutingi, Michael - In: E-manufacturing and E-service strategies in …, (pp. 199-218). 2018
Persistent link: https://www.econbiz.de/10011862551
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Qualität von E-Health-Services in der Beziehung zwischen Leistungserbringer und -empfänger
Bruhn, Manfred; Hadwich, Karsten; Büttner, Julia - In: Kundenintegration : Forum Dienstleistungsmanagement, (pp. 493-524). 2009
Persistent link: https://www.econbiz.de/10014562261
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Produktivität von Dienstleistungen
Möller, Klaus - 2014
Produktivitätsmanagement industrieller Dienstleistungen -- Produktivitätsbenchmarking -- Dienstleistungseffizienz im Gesundheitswesen -- Effizienz im Kundenbeziehungsmanagement -- Produktivitätsmanagement in Aus- und Weiterbildung durch Service Engineering.
Persistent link: https://www.econbiz.de/10014020834
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Produktivität von Dienstleistungen
Möller, Klaus (ed.); Schultze, Wolfgang (ed.) - 2014
Persistent link: https://www.econbiz.de/10014007825
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Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
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Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang; Wang, Xiaorui; Shi, Yuhan; Zhang, Renqian; … - In: Electronic commerce research 19 (2019) 3, pp. 477-499
Persistent link: https://www.econbiz.de/10012099746