//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Challenges of electronic Custo...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
26,428
Beziehungsmarketing
25,753
Electronic Commerce
24,072
E-commerce
21,451
Consumer behaviour
12,087
Konsumentenverhalten
11,958
Online-Handel
6,084
Online retailing
6,068
Customer satisfaction
5,929
Kundenzufriedenheit
5,848
Internet
5,615
Service quality
4,432
Dienstleistungsqualität
4,412
Deutschland
4,211
Germany
4,032
Theorie
3,954
Theory
3,937
Social Web
3,738
Social web
3,738
Online-Marketing
3,414
Internet marketing
3,390
Lieferantenmanagement
3,193
Supplier relationship management
3,191
Brand management
2,763
Markenführung
2,758
Einzelhandel
2,386
Retail trade
2,328
Digitalisierung
2,268
Marketingmanagement
2,236
Marketing management
2,217
Vertrauen
2,107
Digitization
2,104
USA
2,090
Confidence
2,074
Brand image
2,025
United States
2,024
Markenimage
2,021
Welt
1,789
World
1,783
Informationstechnik
1,735
more ...
less ...
Online availability
All
Undetermined
16,340
Free
9,899
Type of publication
All
Article
33,592
Book / Working Paper
19,638
Journal
260
Other
49
Type of publication (narrower categories)
All
Article in journal
24,461
Aufsatz in Zeitschrift
24,461
Aufsatz im Buch
6,273
Book section
6,273
Graue Literatur
3,572
Non-commercial literature
3,572
Hochschulschrift
2,438
Working Paper
2,170
Arbeitspapier
1,988
Thesis
1,942
Collection of articles of several authors
1,518
Sammelwerk
1,518
research-article
1,044
Aufsatzsammlung
998
Case study
761
Fallstudie
761
Konferenzschrift
647
Conference proceedings
334
Lehrbuch
333
Amtsdruckschrift
321
Government document
321
Ratgeber
321
Guidebook
297
Conference paper
291
Konferenzbeitrag
291
Textbook
279
Dissertation u.a. Prüfungsschriften
261
Bibliografie enthalten
229
Bibliography included
229
Handbook
174
Handbuch
174
Article
137
conceptual-paper
121
Statistik
98
review-article
95
Glossar enthalten
94
Glossary included
94
case-report
94
Collection of articles written by one author
93
Sammlung
93
more ...
less ...
Language
All
English
41,758
German
10,119
Undetermined
1,169
French
194
Croatian
96
Bosnian
83
Spanish
61
Polish
58
Italian
49
Russian
48
Serbian
46
Romanian
37
Dutch
15
Portuguese
14
Swedish
13
Czech
9
Lithuanian
8
Hungarian
4
Slovenian
4
Ukrainian
4
Bulgarian
3
Danish
3
Multiple languages
3
Slovak
3
Kazakh
2
Malay (macrolanguage)
2
Norwegian
2
Chinese
2
Arabic
1
Finnish
1
Korean
1
more ...
less ...
Author
All
Bruhn, Manfred
119
Homburg, Christian
107
Kollmann, Tobias
94
Kumar, V.
79
Bauer, Hans H.
77
Wirtz, Bernd W.
70
Heinemann, Gerrit
68
Verhoef, Peter C.
67
Huber, Frank
63
Alt, Rainer
57
Han, Heesup
56
Smith, Alan D.
54
Herrmann, Andreas
53
Hollebeek, Linda D.
53
Piller, Frank T.
49
Wiedmann, Klaus-Peter
47
Fritz, Wolfgang
45
Krafft, Manfred
44
Reichwald, Ralf
44
Stauss, Bernd
44
Martens, Bertin
43
Palmatier, Robert W.
43
Mattila, Anna S.
41
Thaichon, Park
41
Walsh, Gianfranco
41
Albers, Sönke
40
Gil Saura, Irene
39
Grönroos, Christian
38
Hudetz, Kai
37
Svensson, Göran
37
Ghose, Anindya
36
Lee, In
36
Ockenfels, Axel
36
Peitz, Martin
36
Swoboda, Bernhard
36
Hippner, Hajo
35
Neslin, Scott A.
35
Sheth, Jagdish N.
35
Weinhardt, Christof
35
Hackl, Franz
34
more ...
less ...
Institution
All
IGI Global
161
Springer Fachmedien Wiesbaden
140
OECD
97
National Bureau of Economic Research
77
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
60
Europäische Kommission
55
Organisation for Economic Co-operation and Development
45
World Bank
43
World Bank Group
43
International Monetary Fund
37
Université Paris-Dauphine (Paris IX)
37
Internationaler Währungsfonds
26
Deutsche Bank <Frankfurt am Main> / Research
24
Federalni Zavod za Statistiku
23
UNCTAD
21
Edward Elgar Publishing
19
Nomos Verlagsgesellschaft
19
Springer-Verlag GmbH
18
Verlag Dr. Kovač
18
HAL
17
Books on Demand GmbH <Norderstedt>
16
EconWPA
16
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
14
NET Institute
13
RWTH Aachen
13
Universität St. Gallen
13
Wiener Institut für Internationale Wirtschaftsvergleiche
13
American Marketing Association
12
Competence Center E-Commerce <Bochum>
12
Europäische Kommission / Statistisches Amt
12
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
11
Federal Reserve Bank of Chicago
11
Information Resources Management Association
11
Springer Gabler <Firma>
11
AMACOM
10
Deutschland / Bundesministerium für Wirtschaft und Technologie
10
Haufe-Lexware GmbH & Co. KG
10
Institut der Deutschen Wirtschaft Köln Consult
10
International Federation for Information Processing
10
University of Western Sydney
10
more ...
less ...
Published in...
All
Journal of retailing and consumer services
784
Journal of business research : JBR
771
SpringerLink / Bücher
492
Industrial marketing management : the international journal for industrial and high-tech firms
481
International journal of hospitality management
333
The journal of business & industrial marketing
247
The journal of services marketing
236
Electronic commerce research
218
The service industries journal
214
Journal of the Academy of Marketing Science
189
Journal of strategic marketing
186
European journal of operational research : EJOR
176
International journal of electronic customer relationship management : IJECRM
165
International journal of production economics
156
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
155
International journal of business information systems : IJBIS
149
Journal of travel and tourism marketing
148
Gabler Edition Wissenschaft
147
Journal of retailing
145
Springer eBook Collection
144
Management science : journal of the Institute for Operations Research and the Management Sciences
143
Journal of marketing
138
Tourism management : research, policies, practice
138
Journal of hospitality marketing & management
136
International journal of contemporary hospitality management
135
Information systems and e-business management : ISeB
134
Journal of internet commerce
131
Asia Pacific journal of marketing and logistics
129
Cogent business & management
129
International journal of electronic marketing and retailing : IJEMR
128
Marketing intelligence & planning
123
European Journal of Marketing
122
Psychology & marketing
122
Journal of service research : JSR
121
Technological forecasting & social change : an international journal
121
Journal of Business & Industrial Marketing
120
Springer eBook Collection / Business and Economics
120
Journal of service management
118
The journal of product & brand management
118
Information systems research : ISR
115
more ...
less ...
Source
All
ECONIS (ZBW)
47,799
USB Cologne (EcoSocSci)
2,076
Other ZBW resources
1,546
RePEc
1,211
EconStor
382
USB Cologne (business full texts)
249
BASE
217
ArchiDok
34
OLC EcoSci
25
more ...
less ...
Showing
41
-
50
of
53,539
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
41
The platformization of brands
Wichmann, Julian R. K.
;
Wiegand, Nico
;
Reinartz, Werner J.
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 109-131
Persistent link: https://www.econbiz.de/10012794732
Saved in:
42
Online engagement and the role of digital influencers in product endorsement on Instagram
Silva, Marianny Jessica de Brito
;
Farias, Salomão …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
2
,
pp. 133-163
Persistent link: https://www.econbiz.de/10012258651
Saved in:
43
Live streaming commerce from the sellers' perspective : implications for online relationship marketing
Apiradee Wongkitrungrueng
;
Nassim Dehouche
;
Nuttapol Assarut
- In:
Journal of marketing management : JMM ; journal of the …
36
(
2020
)
5/6
,
pp. 488-518
Persistent link: https://www.econbiz.de/10012249095
Saved in:
44
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
45
Blending Internet-of-Things (IoT) solutions into relationship marketing strategies
Lo, Fang Yi
;
Campos, Nayara
- In:
Technological forecasting & social change : an …
137
(
2018
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011961935
Saved in:
46
Internet-based relationship marketing : a Sub-Saharan African perspective
Mahmoud, Mahmoud Abdulai
;
Kastner, Adelaide Naa Amerley
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
3
,
pp. 179-196
Persistent link: https://www.econbiz.de/10011820588
Saved in:
47
B2B communication strategy : introducing a new multifunctional application for the waste management industry
Svetlik, Jaroslav
;
Lastuvka, Igor
- In:
Marketing i menedžment innovacij : m&mi
13
(
2022
)
3
,
pp. 159-171
Persistent link: https://www.econbiz.de/10013491039
Saved in:
48
Relationship marketing in online retailing : a theoretical and empirical analysis from an Indian perspective
Deepika
;
Singh, Shashank Vikram Pratap
- In:
International journal of business information systems : …
44
(
2023
)
1
,
pp. 40-63
Persistent link: https://www.econbiz.de/10014436447
Saved in:
49
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
50
A framework for relationships in ecommerce websites
Ghandour, Ahmad
;
Parackal, Mathew
;
Deans, Kenneth R.
- In:
International journal of e-business research : IJEBR ; …
19
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10015050829
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->