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Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik; Wang, Chen-Ya; Lee, Kangcheol - In: Journal of retailing and consumer services 65 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
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The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu; Lin, Jiun-Sheng Chris - In: Journal of service management 28 (2017) 1, pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
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Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.; Richards, Keith A.; Calantone, Roger J. - In: Journal of retailing 95 (2019) 2, pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
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The proactive employee on the floor of the store and the impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 43 (2018), pp. 46-53
Persistent link: https://www.econbiz.de/10011883136
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Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary; Fazal-e-Hasan, Syed; Strebel, Judi - In: Journal of retailing and consumer services 58 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
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Antecedents of retail employees' service performance : a store-level exploration of a climate-centric versus an engagement-centric approach
Kotzé, Theuns; Mostert, Pierre - In: Services marketing quarterly 44 (2023) 2/3, pp. 142-166
Persistent link: https://www.econbiz.de/10014320366
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Managerial use of power bases in a model of managerial empowerment practices and employee psychological empowerment
Randolph, Wallace Alan; Kemery, Edward R. - In: Journal of leadership & organizational studies : JLOS; … 18 (2011) 1, pp. 95-106
Persistent link: https://www.econbiz.de/10008858311
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Participative decision making and organizational commitment : comparing Nigerian and American employees
Elele, Joyce; Fields, Dail - In: Cross cultural management : an international journal 17 (2010) 4, pp. 368-392
Persistent link: https://www.econbiz.de/10009007873
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Context matters : combined influence of participation and intellectual stimulation on the promotion focus - employee creativity relationship
Zhou, Qin; Hirst, Giles; Shipton, Helen - In: Journal of organizational behavior : OB ; the internat. … 33 (2012) 7, pp. 894-909
Persistent link: https://www.econbiz.de/10009660828
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A field investigation of multilevel cynicism toward change
DeCelles, Katherine A.; Tesluk, Paul E.; Taxman, Faye S. - In: Organization science : a journal of the Institute for … 24 (2013) 1, pp. 154-171
Persistent link: https://www.econbiz.de/10009711856