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Achieving excellence in product development by resolving quality and warranty issues upstream, while reducing lead-time
Noor, Muhammad Jehanzeb; Whitney, Daniel E. - In: International journal of product development : IJPD 12 (2010) 3/4, pp. 296-310
Persistent link: https://www.econbiz.de/10008758375
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Product failure root cause analysis during warranty analysis for integrated product design and quality improvement for early results in downturn economy
De, Sudripto; Das-Gupta, Arindam; Sureka, Ashish - In: International journal of product development : IJPD 12 (2010) 3/4, pp. 235-253
Persistent link: https://www.econbiz.de/10008758406
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When implicit promises override explicit promises : the effectiveness of guarantees and diagnostic kits in improving product evaluations
Steinhart, Yael - In: European journal of marketing : EJM 46 (2012) 11/12, pp. 1708-1725
Persistent link: https://www.econbiz.de/10009678026
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Can warranties substitute for reputations?
Roberts, James W. - In: American economic journal : a journal of the American … 3 (2011) 3, pp. 69-85
Persistent link: https://www.econbiz.de/10009271667
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Assessing the effectiveness of a product warranty in a health-care setting
Reisenwitz, Timothy H.; Gupta, Sanjay - In: Journal of medical marketing : device, diagnostic and … 11 (2011) 2, pp. 109-118
Persistent link: https://www.econbiz.de/10009235938
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Money-back guarantees : helping the low-quality retailer
McWilliams, Bruce - In: Management science : journal of the Institute for … 58 (2012) 8, pp. 1521-1524
Persistent link: https://www.econbiz.de/10009613880
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The role of repair strategy in warranty cost minimization : an investigation via quasi-renewal processes
Samatlı-Paç, Gülay; Taner, Mehmet R. - In: European journal of operational research : EJOR 197 (2009) 2, pp. 632-641
Persistent link: https://www.econbiz.de/10003843606
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On information-based warranty policy for repairable products from heterogeneous population
Lee, Hyunju; Cha, Ji Hwan; Finkelstein, Maxim - In: European journal of operational research : EJOR 253 (2016) 1, pp. 204-215
Persistent link: https://www.econbiz.de/10011477424
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A warranty based bilateral mutli-issue negotiation approach
Ambad, Prashant M.; Kulkarni, Makarand S. - In: Benchmarking : an international journal ; BIJ 22 (2015) 7, pp. 1247-1280
Persistent link: https://www.econbiz.de/10011406633
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The paradox of a warranty : can no warranty really signal higher quality?
Noh, Byungkuk; Borges, Adilson - In: Psychology & marketing 32 (2015) 11, pp. 1049-1060
Persistent link: https://www.econbiz.de/10011389110