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15,530
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13,947
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12,307
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97
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84
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83
Gaynor, Martin
82
Liu, Jin-tan
78
Huber, Frank
77
Li, K. T.
76
McAleer, Michael
71
Chang, Chia-Lin
65
Mattila, Anna S.
65
Svensson, Göran
63
Verhoef, Peter C.
62
Herrmann, Andreas
59
Bauer, Hans H.
58
Mittal, Vikas
54
Stauss, Bernd
54
Hollebeek, Linda D.
52
Schreyögg, Jonas
52
Gil Saura, Irene
51
Propper, Carol
50
Aksoy, Lerzan
49
Piller, Frank T.
47
Xu, Zeshui
47
Kessler, Daniel P.
45
Krafft, Manfred
45
Chen, Tain-Jy
44
Matzler, Kurt
44
Yu, Zongxian
44
Gruber, Jonathan
43
Vogt, William B.
43
Chang, Hung-hao
42
Hammitt, James K.
42
Ranis, Gustav
42
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41
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40
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MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
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eSocialSciences
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Edward Elgar Publishing
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Springer-Verlag GmbH
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
10
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
10
Jingji-Yanjiusuo <Taipeh>
10
Mathematica Policy Research
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Harvard Institute for International Development
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World Trade Organization
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Journal of business research : JBR
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International journal of hospitality management
772
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766
Zi you zhong guo zhi gong ye
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International journal of production research
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
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Journal of Services Marketing
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NBER Working Paper
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Health care management review : HCM review
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The journal of business & industrial marketing
253
Journal of hospitality marketing & management
238
International journal of production economics
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Technological forecasting & social change : an international journal
236
Fuzzy optimization and decision making : a journal of modeling and computation under uncertainty
224
Applied economics
218
European Journal of Marketing
215
Health care management science
214
Journal of the Academy of Marketing Science
211
Journal of strategic marketing
203
Journal of health economics
201
Economic review : issued bi-monthly
197
Journal of health organization and management
188
Journal of air transport management
187
Cogent business & management
180
International journal of electronic customer relationship management : IJECRM
176
Asia Pacific journal of marketing and logistics
175
International Journal of Bank Marketing
171
International journal of services and operations management
169
International journal of productivity and quality management : IJPQM
168
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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2,786
RePEc
1,611
USB Cologne (EcoSocSci)
1,302
EconStor
443
BASE
192
USB Cologne (business full texts)
61
OLC EcoSci
58
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date (oldest first)
1
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in
hospital
out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
2
Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana
;
Nagase, Keisuke
- In:
International journal of management and marketing …
7
(
2014
)
2
,
pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
Saved in:
3
Virtual atmospherics : a new key to patient satisfaction
Clark, W. Randy
- In:
Journal of hospital marketing & public relations
20
(
2010
)
1
,
pp. 56-65
Persistent link: https://www.econbiz.de/10003962389
Saved in:
4
Evaluating customer relationship dynamics in healthcare sector through indoor
patients
' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
5
Antecedents of patient trust in health-care insurers
Gabay, Gillie
;
Moore, Dahlia
- In:
Services marketing quarterly
36
(
2015
)
1
,
pp. 77-93
Persistent link: https://www.econbiz.de/10010520733
Saved in:
6
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
7
Patient satisfaction scores and their relationship to
hospital
website quality measures
Ford, Eric W.
;
Huerta, Timothy R.
;
Diana, Mark L.
; …
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
Saved in:
8
Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery
Dobrzykowski, David D.
;
Callaway, Stephen K.
; …
- In:
Decision sciences : DS
46
(
2015
)
5
,
pp. 863-899
Persistent link: https://www.econbiz.de/10011476929
Saved in:
9
Die Analyse der Zufriedenheit mit der Dienstleistung in Krankenhäusern auf Basis zufriedenheitstheoretischer Erkenntnisse unter Berücksichtigung leistungsspezifischer Besonderheite...
Knop, Bettina
-
2002
Persistent link: https://www.econbiz.de/10001734630
Saved in:
10
Patients
' and personnel's perceptions of service quality and patient satisfaction in nuclear medicine
De Man, Stefanie
;
Gemmel, Paul
;
Vlerick, Peter
;
Rijk, …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001735478
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