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Die Akzeptanz der technikgestützten Selbstbedienung im Privatkundengeschäft von Universalbanken
Oehler, Andreas - 1990
Persistent link: https://www.econbiz.de/10000087824
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The empirical study of customer satisfaction and continued behavioural intention towards self-service banking : technology readiness as an antecedent
Chen, Shih-chih; Chen, Huei-huang - In: International journal of electronic finance : IJEF 3 (2009) 1, pp. 64-76
Persistent link: https://www.econbiz.de/10003853486
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Self-service technology options and service quality : the case of online banking services
Jamal, Ahmad; Malik, Rangana - In: Journal for global business advancement : JGBA 3 (2010) 4, pp. 277-284
Persistent link: https://www.econbiz.de/10008746111
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Customer efficiency, channel usage, and firm performance in retail banking
Xue, Mei; Hitt, Lorin M.; Harker, Patrick T. - In: Manufacturing & service operations management : M & SOM 9 (2007) 4, pp. 535-558
Persistent link: https://www.econbiz.de/10003578707
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Understanding registration influences for electronic banking
Durkin, Mark - In: The international review of retail, distribution and … 17 (2007) 3, pp. 219-231
Persistent link: https://www.econbiz.de/10003503862
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Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
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The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios; Kyrezis, Nikolaos - In: The service industries journal 31 (2011) 7/8, pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
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Technologies of consumer labor : a history of self-service
Palm, Michael - 2017
Persistent link: https://www.econbiz.de/10011430367
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Perceived service quality and satisfaction of self-service technology : the case of automated teller machines
Narteh, Bedman - In: International journal of quality & reliability management 32 (2015) 4, pp. 361-380
Persistent link: https://www.econbiz.de/10011305182
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Innovation adoption across self-service banking technologies in India
Kaushik, Arun Kumar; Rahman, Zillur - In: The international journal of bank marketing : IJBM 33 (2015) 2, pp. 96-121
Persistent link: https://www.econbiz.de/10011326064