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Understanding service quality...
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71
Study on the steady state of the propagation model of consumers' perceived service quality in the community group-buying
Li, Jianfei
;
Li, Bei
;
Shen, Yang
;
Tang, Kun
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013169620
Saved in:
72
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
73
Exit, tweets, and loyalty
Gans, Joshua
;
Goldfarb, Avi
;
Lederman, Mara
- In:
American economic journal
13
(
2021
)
2
,
pp. 68-112
Persistent link: https://www.econbiz.de/10012546697
Saved in:
74
A study on service justice effectiveness on customer satisfaction and repurchase intention in social media environment on major online shopping malls
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Finance India : the quarterly journal of Indian …
34
(
2020
)
2
,
pp. 541-562
Persistent link: https://www.econbiz.de/10012670038
Saved in:
75
Social media user self-efficacy moderating hotel satisfaction and posting behaviour
Maamari, Bassem E.
;
Chaanine, Johnny Chalita
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10012513429
Saved in:
76
A content analysis of consumer online restaurant comments in Dehli/NCR
Prabhu, Narayan
;
Nayak, Naresh
;
Maheshwari, Shubham
- In:
Economics & finance notes
8
(
2019
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10012605694
Saved in:
77
Online service failure and recovery strategies : examining the influences of user-generated content
Ayertey, Samuel
;
Ranfagni, Silvia
;
Okafor, Sebastian
- In:
The art of digital marketing for fashion and luxury …
,
(pp. 243-271)
.
2021
Persistent link: https://www.econbiz.de/10012607410
Saved in:
78
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
79
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
80
The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online
Vrontis, Demetris
;
Massoud, Mazen
;
Dennaoui, Hassan
;
El …
- In:
Global business & economics review
26
(
2022
)
3
,
pp. 285-313
Persistent link: https://www.econbiz.de/10013193843
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