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Paradigms in service research
Tronvoll, Bård; Brown, Stephen Walter; Gremler, Dwayne D. - In: Journal of service management 22 (2011) 5, pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
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Services science journey : foundations, progress, and challenges
Bitner, Mary Jo; Brown, Stephen Walter; Goul, Michael; … - In: Service science, management and engineering : education …, (pp. 227-233). 2008
Persistent link: https://www.econbiz.de/10003827915
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Service-logic innovations: how to innovate customers, not products
Michel, Stefan; Brown, Stephen Walter; Gallan, Andrew S. - In: California management review 50 (2007/08) 3, pp. 49-65
Persistent link: https://www.econbiz.de/10003733779
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Offshore outsourcing of services : a stakeholder perspective
Tate, Wendy L.; Eliram, Lisa M.; Brown, Stephen Walter - In: Journal of service research : JSR 12 (2009/10) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10003878838
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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents
Bettencourt, Lance A.; Brown, Stephen W.; Mackenzie, … - In: Journal of retailing 81 (2005) 2, pp. 141-158
Persistent link: https://www.econbiz.de/10006607075
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Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations
Bettencourt, Lance A.; Brown, Stephen W. - In: Journal of the Academy of Marketing Science 31 (2003) 4, pp. 394-408
Persistent link: https://www.econbiz.de/10006150957
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Knowledge Management - Client Co-Production in Knowledge-Intensive Business Services
Bettencourt, Lance A.; Ostrom, Amy L.; Brown, Stephen W.; … - In: California management review : CMR 44 (2002) 4, pp. 100-128
Persistent link: https://www.econbiz.de/10006615939
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Contact Employees: Relationships among Workplace Fairness, Job Satisfaction and Prosocial Service Behaviors
Bettencourt, Lance A.; Brown, Stephen W. - In: Journal of retailing 73 (1997) 1, pp. 39-62
Persistent link: https://www.econbiz.de/10006630694
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From goods to great: Service innovation in a product-dominant firm
Bettencourt, Lance A.; Brown, Stephen W. - In: Business horizons 56 (2013) 3, pp. 277-283
Persistent link: https://www.econbiz.de/10010108170