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The secret to true service innovation
Bettencourt, Lance A.; Brown, Stephen W.; Sirianni, Nancy J. - In: Business horizons 56 (2013) 1, pp. 13-22
Persistent link: https://www.econbiz.de/10010056253
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Change-oriented organizational citizenship behaviors : the direct and moderating influence of goal orientation
Bettencourt, Lance A. - In: Chris Argyris : critical evaluations in business and …, (pp. 260-292). 2009
Persistent link: https://www.econbiz.de/10003861915
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Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance A. - 2010 - 1. ed.
Persistent link: https://www.econbiz.de/10003923424
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Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance A. - 2010 - 1. ed.
Persistent link: https://www.econbiz.de/10004960529
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Gaining valuable market research information though arrangements with universities
Brown, Stephen W. - In: Journal of small business management : JSBM ; a joint … 15 (1977) 2, pp. 34-40
Persistent link: https://www.econbiz.de/10001955645
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The unique problems of low-income consumers
Brown, Stephen Walter - 1973
Persistent link: https://www.econbiz.de/10000548407
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Service quality : multidisciplinary and multinational perspectives
Brown, Stephen Walter (contributor) - 1991 - 1. [Dr.]
Persistent link: https://www.econbiz.de/10004100533
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Logistics Management
Davis, Grant Miller; Brown, Stephen Walter - 1974
Persistent link: https://www.econbiz.de/10004348501
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Marketing theory : distinguished contributions
Brown, Stephen Walter (contributor);  … - 1984
Persistent link: https://www.econbiz.de/10004660885
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Marketing strategies for physicians : a guide to practice growth
Brown, Stephen Walter; Morley, Andrew P. - 1986
Persistent link: https://www.econbiz.de/10004773700