In recent years, the rise of information and communication technologies (ICTs) contrasted with the dire living conditions of the world's poorest has been the subject of debate among industry and academia. However, despite the amount of writings produced on mobile phones, Western bias is...

The problems and difficulties in complex systems design are more subjective and ambiguous than commonly acknowledged and soft systems tools and frameworks can help to address gaps in knowledge and support judgement throughout the design process. This paper describes the application of the PEArL...