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103
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102
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98
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98
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96
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94
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93
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86
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83
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41
Jordan banks' perceptions of customer relationship management : a TAM-based investigation
Abbad, Muneer
;
Alkhatib, Ghazi
;
Al Qeisi, Kholoud
; …
- In:
Journal for global business advancement : JGBA
12
(
2019
)
6
,
pp. 820-838
Persistent link: https://www.econbiz.de/10012395105
Saved in:
42
Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches
Main, Naser Alolayyan
;
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of productivity and quality …
24
(
2018
)
4
,
pp. 543-565
Persistent link: https://www.econbiz.de/10011924288
Saved in:
43
Service quality and attitudinal loyalty : the mediating effect of delight on retail banking relationships
Coetzee, Alex
;
Coetzee, Johan
- In:
Global business & economics review
21
(
2018
)
1
,
pp. 120-138
Persistent link: https://www.econbiz.de/10012126577
Saved in:
44
The impact of trust on social and financial capital acquisition : a resource integration perspective in minority-owned entrepreneurial organisations
Pegram, Ronald L
;
Clarke, Camelia L
;
Peltier, James
; …
- In:
International small business journal : ISBJ
40
(
2022
)
7
,
pp. 823-844
Persistent link: https://www.econbiz.de/10013438781
Saved in:
45
CRM/e-CRM effects on banks performance and customer-
bank
relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Saved in:
46
Linking customer satisfaction with financial performance : an empirical study of Scandinavian banks
Eklöf, Jan A.
;
Podkorytova, Olga
;
Malova, Aleksandra
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1684-1702
Persistent link: https://www.econbiz.de/10012385054
Saved in:
47
Customer relationship management practices and organisational performance of commercial banks in Ghana : a mediation analysis
Gonu, Eric
;
Okeniyi, Johnson
;
Agyapong, Gloria …
- In:
Journal of financial services marketing
29
(
2024
)
2
,
pp. 607-624
Persistent link: https://www.econbiz.de/10015061054
Saved in:
48
An empirical investigation on the impact of benchmarking on purchasing performance and business performance
Salam, Mohammad Asif
;
Al Smadi, Sami
- In:
International journal of procurement management
9
(
2016
)
6
,
pp. 701-717
Persistent link: https://www.econbiz.de/10011668033
Saved in:
49
Empirical model of management tools impact on the enterprise performance
Kreslin, Damijan
;
Bojnec, Štefan
;
Markič, Mirko
; …
- In:
International journal of business and systems research …
18
(
2024
)
1
,
pp. 85-110
Persistent link: https://www.econbiz.de/10015064184
Saved in:
50
Using inside sales to evaluate organizational performance within a Multi National Company (MNC) : resilience for sustainability
Lian, Lynn Khor Geak
;
Poddar, Sandeep
;
Bhaumik, Amiya
; …
- In:
Recent trends in business and entrepreneurial ventures
,
(pp. 143-166)
.
2024
Persistent link: https://www.econbiz.de/10015056610
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