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Domestic airline service expectations in South Africa and Italy
De Jager, Johan W. - In: International journal of business policy and economics 5 (2012) 1, pp. 185-198
Persistent link: https://www.econbiz.de/10009712105
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Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector
Mugion, Roberta Guglielmetti; Musella, Flaminia - In: Total quality management & business excellence : an … 24 (2013) 5, pp. 619-640
Persistent link: https://www.econbiz.de/10009763363
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A behavioural model of E-banking usage in Italy
Capece, Guendalina; Campisi, Domenico - In: Inventi impact: microfinance & banking (2013) 4, pp. 205-213
Persistent link: https://www.econbiz.de/10010242261
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An integrated approach between Lean and customer feedback tools : an empirical study in the public sector
Pietro, Laura di; Mugion, Roberta Guglielmetti; Renzi, … - In: Total quality management & business excellence : an … 24 (2013) 8, pp. 899-917
Persistent link: https://www.econbiz.de/10009783351
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A new frontier in the satisfaction of the cultural tourist : the QR Code
Tardivo, Giuseppe; Scilla, Angela; Viassone, Milena - In: Handbook of research on management of cultural products …, (pp. 348-366). 2014
Persistent link: https://www.econbiz.de/10010348355
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The culture on the palm of your hand : how to design a user oriented mobile app for museums
Palumbo, Federica; Dominici, Gandolfo; Basile, Gianpaolo - In: Handbook of research on management of cultural products …, (pp. 225-244). 2014
Persistent link: https://www.econbiz.de/10010348362
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Domestic airline service expectations in South Africa and Italy
De Jager, Johan W. - In: International journal of business policy and economics 7 (2014) 2, pp. 167-180
Persistent link: https://www.econbiz.de/10010486704
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Applying discrete choice modelling in a priority setting : an investigation of public preferences for primary care models
Seghieri, Chiara; Mengoni, Alessandro; Nuti, Sabina - In: The European journal of health economics : HEPAC ; … 15 (2014) 7, pp. 773-785
Persistent link: https://www.econbiz.de/10010480099
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Domestic airline service expectations in South Africa and Italy
De Jager, Johan W. - In: International journal of business policy and economics 7 (2014) 1, pp. 21-34
Persistent link: https://www.econbiz.de/10010391807
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A service quality map based on Kano's theory of attractive quality
Erto, Pasquale; Vanacore, Amalia; Staiano, Michele - In: The TQM journal : the international review of … 23 (2011) 2, pp. 196-215
Persistent link: https://www.econbiz.de/10008938674