identification. In Italy, banks who belong to the PattiChiari consortium have implemented policies aimed at increasing transparency …We investigate the causal effect of financial literacy on financial assets, exploiting banks information policies for … individuals have their main bank account in one bank in the PattiChiari consortium to instrument their financial literacy level …

identification. In Italy, banks who belong to the PattiChiari consortium have implemented policies aimed at increasing transparency …We investigate the causal effect of financial literacy on financial assets, exploiting banks information policies for … individuals have their main bank account in one bank in the PattiChiari consortium to instrument their financial literacy level …

organisational and operative evolution of the functions and activities overseeing customer satisfaction in Italian banks. Design …/methodology/approach – The research was conducted by questionnaire, to which 92 banks responded, representative of 77 per cent of the total … processes within the banks surveyed. The authors found that in these banks customer satisfaction is no longer a staff activity …

organisational and operative evolution of the functions and activities overseeing customer satisfaction in Italian banks. Design …/methodology/approach – The research was conducted by questionnaire, to which 92 banks responded, representative of 77 per cent of the total … processes within the banks surveyed. The authors found that in these banks customer satisfaction is no longer a staff activity …