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BPM for supporting customer relationship and profit decision

Lau, Henry; Nakandala, Dilupa; Samaranayake, Premaratne; … - In: Business process management journal 22 (2016) 1, pp. 231-255

Persistent link: https://www.econbiz.de/10011455487

Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies

Cho, In Jae; Kim, You Jin; Kwak, Choonjong - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 368-381

Persistent link: https://www.econbiz.de/10011558687

Prioritising of factors effective on marketing relationship using FAHP and fuzzy TOPSIS methods

Parhizgar, Mohammed Mehdi; Keshavarz, Elham - In: International journal of logistics systems and management 24 (2016) 4, pp. 489-516

Persistent link: https://www.econbiz.de/10011562368

Customer requirements based ERP customization using AHP technique

Parthasarathy, Sudhaman; Daneva, Maya - In: Business process management journal 20 (2014) 5, pp. 730-751

Persistent link: https://www.econbiz.de/10010415802

A fuzzy ANP based weighted RFM model for customer segmentation in auto insurance sector

Ravasan, Ahad Zare; Mansouri, Taha - In: International journal of information systems in the … 7 (2015) 2, pp. 71-86

Persistent link: https://www.econbiz.de/10010490829

Der Einsatz des Analytic Hierarchy Process und des Supermatrix-Verfahrens zur Bestimmung der relativen Wichtigkeit von Dienstleistungsmerkmalen - das Beispiel ÖPNV

Herrmann, Anja Karina - In: Zukunftsperspektiven des Marketing - Paradigmenwechsel …, (pp. 145-159). 2003

Persistent link: https://www.econbiz.de/10001777979

Einsatz des Analytic Hierarchy Process im Relationship Marketing : eine Analyse strategischer Optionen bei Dienstleistungsunternehmen

Ahlert, Martin - 2003 - 1. Aufl.

Persistent link: https://www.econbiz.de/10001768671

An Application of AHP in Optimizing Customer Satisfaction in a Services Marketing Scenario

Das, Debabrata - 2013

Persistent link: https://www.econbiz.de/10013084349

A fuzzy-analytic hierarchy process of tourism supply chain performance : customer perspectives

Bire, Rio Benedicto; Nugraha, Yudha Eka; Welly, Fahri … - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 2, pp. 531-557

Persistent link: https://www.econbiz.de/10012801562

Model development for coffee processing plant location selection by using AHP method : case of Guji Zone, Ethiopia

Georgise, Fasika Bete; Jarso, Boru Bedeya; Mindaye, … - In: Cogent business & management 7 (2020) 1, pp. 1-18

It is very difficult to find a suitable location for a coffee processing plant from many alternatives. This research-developed a model by Analytic hierarchy pair wise that gives full information for a coffee processing plant to select a suitable location from alternatives as its objective. The...

Persistent link: https://www.econbiz.de/10012654793