Due to continuous and radical changes in the contemporary business environment, compa-nies now need to search for new modalities for a strategic positioning in the global market. New ways are sought to build and preserve competitive advantages, thus recognising that knowledge and learning are...

How can a manager influence workers' activity while knowing little about it? This paper examines a situation where production requires several tasks, and the manager wants to direct production to achieve a preferred allocation of effort across tasks. However, the effort that is required for each...