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A dyadic model of customer orientation : mediation and moderation effects
Brach, Simon; Walsh, Gianfranco; Hennig-Thurau, Thorsten; … - In: British journal of management : BJM 26 (2015) 2, pp. 292-309
Persistent link: https://www.econbiz.de/10011305602
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Measuring client-based corporate reputation in B2B professional services : scale development and validation
Walsh, Gianfranco; Beatty, Sharon E.; Holloway, Betsy Bugg - In: The journal of services marketing 29 (2015) 3, pp. 173-187
Persistent link: https://www.econbiz.de/10011309002
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Customer-induced interactions and innovation in professional services : the case of software customisation
Schaarschmidt, Mario; Walsh, Gianfranco; Bertram, Matthias - In: International journal of innovation management 19 (2015) 2, pp. 1-30
Persistent link: https://www.econbiz.de/10011309445
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Uncertainty in ethical consumer choice : a conceptual model
Hassan, Louise; Shaw, Deirdre; Shiu, Edward; Walsh, … - In: Journal of consumer behaviour : an international … 12 (2013) 3, pp. 182-193
Persistent link: https://www.econbiz.de/10009766227
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Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco; Bartikowski, Boris - In: Journal of business research : JBR 66 (2013) 8, pp. 989-995
Persistent link: https://www.econbiz.de/10009755381
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Customer perceptions of discrimination in service deliveries : construction and validation of a measurement instrument
Klinner, Nicole S.; Walsh, Gianfranco - In: Journal of business research : JBR 66 (2013) 5, pp. 651-658
Persistent link: https://www.econbiz.de/10009734847
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Investigating the drivers of consumer intention to buy manufacturer brands
Walsh, Gianfranco; Shiu, Edward; Hassen, Louise M. - In: The journal of product & brand management 21 (2012) 5, pp. 328-340
Persistent link: https://www.econbiz.de/10009625064
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Replicating, validating, and reducing the length of the consumer perceived value scale
Walsh, Gianfranco; Shiu, Edward; Hassan, Louise M. - In: Journal of business research : JBR 67 (2014) 3, pp. 260-267
Persistent link: https://www.econbiz.de/10010245279
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Employee emotional labour and quitting intentions : moderating effects of gender and age
Walsh, Gianfranco; Bartikowski, Boris - In: European journal of marketing : EJM 47 (2013) 8, pp. 1213-1237
Persistent link: https://www.econbiz.de/10009786593
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Impact of customer-based corporate reputation on non-monetary and monetary outcomes : the roles of commitment and service context risk
Walsh, Gianfranco; Bartikowski, Boris; Beatty, Sharon E. - In: British journal of management : BJM 25 (2014) 2, pp. 166-185
Persistent link: https://www.econbiz.de/10010364114