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Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing

Chen, Ja-Shen; Le, Tran-Thien-Y; Florence, Devina - In: International Journal of Retail & Distribution Management 49 (2021) 11, pp. 1512-1531

Purpose: The rapid evolution in artificial intelligence (AI) has redefined the customer experience and created huge opportunities for companies to interact with customers using chatbots. This study explores the role of AI chatbots in influencing the online customer experience and customer...

Persistent link: https://www.econbiz.de/10012540332

Measuring business performance in the high-tech manufacturing industry : a case study of Taiwan's large-sized TFT-LCD panel companies

Tseng, Fang-mei; Chiu, Yu-jing; Chen, Ja-shen - In: Omega : the international journal of management science 37 (2009) 3, pp. 686-697

Persistent link: https://www.econbiz.de/10003795908

Forecasting VoWLAN technology for the Taiwan mobil telecommunication industry

Ho, Jonathan C.; Chen, Ja-shen - In: Technology analysis & strategic management 21 (2009) 2, pp. 213-232

Persistent link: https://www.econbiz.de/10003806352

Measuring CRM effectiveness: construct development, validation and application of a process-oriented model

Chen, Ja-shen; Yen, H. J. Rebecca; Li, Eldon Yu-zen; … - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 283-299

Persistent link: https://www.econbiz.de/10003862468

The effects of information and communication technology on customer relationship management and customer lock-in

Chen, Ja-Shen; Ching, Russell K. H. - In: International journal of electronic business 5 (2007) 5, pp. 478-498

Persistent link: https://www.econbiz.de/10003586980

The effect of information technology adoption and design customisation on the success of new product development

Chen, Ja-shen; Li, Eldon Yu-zen - In: International journal of electronic business 8 (2010) 6, pp. 550-578

Persistent link: https://www.econbiz.de/10009157845

Breakthrough innovation : the roles of dynamic innovation capabilities and open innovation activities

Cheng, Colin C. J.; Chen, Ja-shen - In: The journal of business & industrial marketing 28 (2013) 5, pp. 444-454

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Co-production of service innovations through dynamic capability enhancement

Chen, Ja-shen; Kerr, Don; Tsang, Seng-su; Sung, Yu Chieh - In: The service industries journal 35 (2015) 1/2, pp. 96-114

Persistent link: https://www.econbiz.de/10010491802

Market-creating service innovation : verification and its associations with new service development and customer involvement

Cheng, Colin C.; Chen, Ja-shen; Tsou, Hun Tai - In: The journal of services marketing 26 (2012) 6, pp. 444-457

Persistent link: https://www.econbiz.de/10009672326

An examination of the effects of virtual experiential marketing on online customer intentions and loyalty

Luo, Margaret Meiling; Chen, Ja-shen; Ching, Russel K. H.; … - In: The service industries journal 31 (2011) 13/14, pp. 2163-2191

Persistent link: https://www.econbiz.de/10009299049