Purpose This research models the impact of patient perceptions of care quality on overall patient satisfaction in a rural healthcare organization over a three-year time period. The purpose of this paper is to determine if the factors that influence perceptions of service quality change over time...

This paper examines the system fill-rate of a one-warehouse N-identical retailer distribution system as a function of warehouse and retailer safety stock. Using the approximation model of Deuermeyer and Schwarz (Deuermeyer, B. L., L. B. Schwarz. 1981. A model for the analysis of system service...