Johnson, Dana M.; Russell, Roberta S.; White, Sheneeta W. - In: International Journal of Quality & Reliability Management 33 (2016) 8, pp. 1202-1229
Purpose This research models the impact of patient perceptions of care quality on overall patient satisfaction in a rural healthcare organization over a three-year time period. The purpose of this paper is to determine if the factors that influence perceptions of service quality change over time...