The growth of the global service economy has led to a dramatic increase in our daily interactions with highly specialized service systems. Service (or value-cocreation) interactions are both frequent and diverse, and may include retail, financial, healthcare, education, on-line, communications,...

We present a qualitative investigation of the business model of a pioneer of the Industrial Internet of Things. Through this case-study we arrive at generalizing Thompson's concept of mediating technologies in order to adapt it to contemporary, knowledge-based economies. We propose an...