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Conversational agents in healthcare : where are we going?
Wangenheim, Florian von; Ventouris, Julian - In: Perspektiven des Dienstleistungsmanagements : aus Sicht …, (pp. 677-697). 2020
Persistent link: https://www.econbiz.de/10012224681
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Transformational leadership, high-performance work system consensus, and customer satisfaction
Weller, Ingo; Süß, Julian; Evanschitzky, Heiner; … - In: Journal of management 46 (2020) 8, pp. 1469-1497
Persistent link: https://www.econbiz.de/10012310208
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Artificial intelligence and marketing : pitfalls and opportunities
De Bruyn, Arnaud; Viswanathan, Vijay; Yean Shan Beh; … - In: Journal of interactive marketing : a quarterly … 51 (2020), pp. 91-105
Persistent link: https://www.econbiz.de/10012299814
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Antecedents of peripheral services cross-buying behavior
Evanschitzky, Heiner; Malhotra, Neeru; Wangenheim, … - In: Journal of retailing and consumer services 36 (2017), pp. 218-224
Persistent link: https://www.econbiz.de/10011698002
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Anywhere, anytime? : mobile push notifications as a new interaction-channel for service providers
Lachner, Michael; Arnold, Armin R.; Wangenheim, Florian von - 2017
Persistent link: https://www.econbiz.de/10011702713
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Mapping the customer journey : lessons learned from graph-based online attribution modeling
Anderl, Eva; Becker, Ingo Frank; Wangenheim, Florian von; … - In: International journal of research in marketing : IJRM ; … 33 (2016) 3, pp. 457-474
Persistent link: https://www.econbiz.de/10011596851
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The Big Four of influenzer marketing : a typology of influencers
Gross, Jana; Wangenheim, Florian von - In: Marketing review St. Gallen : Marketingfachzeitschrift … 35 (2018) 2, pp. 30-38
Persistent link: https://www.econbiz.de/10011965280
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The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine; Schumann, Jan Hendrik; Wangenheim, … - In: Journal of service research : JSR 21 (2018) 3, pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
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Renew or cancel? : drivers of customer renewal decisions for IT-based service contracts
Wangenheim, Florian von; Wünderlich, Nancy V.; … - In: Journal of business research : JBR 79 (2017), pp. 181-188
Persistent link: https://www.econbiz.de/10011745251
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Cross-industrial user channel preferences on the path to online purchase : homogeneous, heterogeneous, or mixed?
Becker, Ingo Frank; Linzmajer, Marc; Wangenheim, Florian von - In: Journal of advertising : official publication of the … 46 (2017) 2, pp. 248-268
Persistent link: https://www.econbiz.de/10011705768