Effects of capacity-driven service experiences on customer usage levels : why revenue management systems are due for change ; Report No. 06-103
by Florian v. Wangenheim and Tomás Bayón
Year of publication: |
2006
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Authors: | Wangenheim, Florian von ; Bayón, Tomás |
Published in: |
MSI reports : working paper series. - Cambridge, Mass, ISSN 1545-505X, ZDB-ID 21271744. - 2006, 1, p. 69-87
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