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Ethical reputation and value received : customer perceptions

Mulki, Jay P.; Jaramillo, Fernando - In: The international journal of bank marketing : IJBM 29 (2011) 5, pp. 358-372

Persistent link: https://www.econbiz.de/10009295816

Neglected burnout dimensions : effect of depersonalization and personal nonaccomplishment on organizational commitment of salespeople

Hollet-Haudebert, Sandrine; Mulki, Jay P.; Fournier, … - In: The journal of personal selling & sales management : JPSSM 31 (2011) 4, pp. 411-428

Persistent link: https://www.econbiz.de/10009389587

Examining the impact of service quality : a meta-analysis of empirical evidence

Carrillat, François A.; Jaramillo, Fernando; Mulki, Jay P. - In: Journal of marketing theory and practice 17 (2009) 2, pp. 95-110

Persistent link: https://www.econbiz.de/10003827786

Sales effort: the intertwined roles of the leader, customers, and the salesperson

Jaramillo, Fernando; Mulki, Jay P. - In: The journal of personal selling & sales management : JPSSM 28 (2008) 1, pp. 37-51

Persistent link: https://www.econbiz.de/10003735621

Workplace isolation, salesperson commitment, and job performance

Mulki, Jay P.; Locander, William B.; Marshall, Greg W.; … - In: The journal of personal selling & sales management : JPSSM 28 (2008) 1, pp. 67-78

Persistent link: https://www.econbiz.de/10003735639

Regulation of emotions, interpersonal conflict, and job performance for salespeople

Mulki, Jay P.; Jaramillo, Fernando; Goad, Emily A.; … - In: Journal of business research : JBR 68 (2015) 3, pp. 623-630

Persistent link: https://www.econbiz.de/10010496161

A research agenda for sales

Jaramillo, Fernando (ed.); Mulki, Jay P. (ed.) - 2021

Contents: Preface / Jay Mulki and Fernando Jaramillo -- 1 An exploration of sales activities from a service ecosystems perspective / Nathaniel N. Hartmann, Heiko Wieland and Bruno Lussier -- 2 From sales force automation to digital transformation: how social media, social CRM, and artificial...