Customer-directed extra-role performance and emotional understanding : effects on customer conflict, felt stress, job performance and turnover intentions
Year of publication: |
August 2017
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Authors: | Mulki, Jay P. ; Wilkinson, John W. |
Published in: |
Australasian marketing journal. - Oxford [u.a.] : Elsevier, ISSN 1320-1646, ZDB-ID 2194257-2. - Vol. 25.2017, 3, p. 206-214
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Subject: | Customer-directed extra-role performance | Emotional understanding | Interpersonal customer conflict | Stress | Job performance | Turnover intentions | Emotion | Work stress | Arbeitsleistung | Arbeitsmobilität | Labour mobility | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction | Verkaufspersonal | Salespeople |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Zusammenfassung in chinesischer Sprache |
Other identifiers: | 10.1016/j.ausmj.2017.04.002 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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