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The impact of website quality...
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Dienstleistungsqualität
15
Service quality
15
Consumer behaviour
11
Customer satisfaction
11
Konsumentenverhalten
11
Kundenzufriedenheit
11
Beziehungsmarketing
9
Relationship marketing
9
Logistics
6
Logistik
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Taiwan
6
Innovation adoption
5
Innovationsakzeptanz
5
Website
5
Customer service
4
Internet marketing
4
Kansei engineering
4
Kundenservice
4
Logistics provider
4
Logistikdienstleister
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Online-Marketing
4
Brand image
3
Gastronomie
3
Leistungsmotivation
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Lieferkette
3
Markenimage
3
Quality management
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Qualitätsmanagement
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Restaurant industry
3
Social Web
3
Social network
3
Social web
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Soziales Netzwerk
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Supply chain
3
Work motivation
3
Behavioral intentions
2
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back-matter
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English
45
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Chen, Mu-Chen
54
Chang, Kuo-Chien
19
Hsu, Chia-Lin
19
Hsu, Chia-lin
9
Chang, Kuo-chien
7
Yang, Taho
6
Kuo, Nien-Te
5
Wu, Cou-chen
4
Chao, Chuang-Min
3
Cheng, Yi-Sung
3
Hsiao, Yu-Hsiang
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Hsu, Ya-Ti
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Chao, Chuang-min
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Chen, Mu-chen
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Chiang, David Ming-huang
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Hsu, Chun-Chin
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Li, Hsin-Chia
2
Lin, Chia-ping
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Su, Chao-Ton
2
Tiwari, Manoj Kumar
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Tsau, Chih-Kai
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Wu, Hsiao-Pin
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Wu, Pei-Ju
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Xiao, Jia-Hau
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Yan, Min-Ren
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Yu, Ming-Miin
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CHANG, HSU-HWA
1
CHEN, MU-CHEN
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CHEN, YAN-KWANG
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Chan, Hsiao-Ling
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Information systems and e-business management : ISeB
6
International journal of production research : American Institute of Industrial Engineers ; Society of Manufacturing Engineers
4
Journal of retailing and consumer services
4
Industrial management & data systems
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of hospitality management
3
Measuring Business Excellence
3
Asia Pacific journal of marketing and logistics
2
Computers & industrial engineering : CAIE ; an internat. journal
2
Enterprise information systems
2
International Journal of Physical Distribution & Logistics Management
2
International journal of contemporary hospitality management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of physical distribution & logistics management : IJPD & LM
2
The International Journal of Logistics Management
2
The service industries journal
2
Total quality management & business excellence
2
Asia-Pacific Journal of Operational Research (APJOR)
1
Data Technologies and Applications
1
European Journal of Operational Research
1
IIE transactions / Institute of Industrial Engineers, Norcross, Ga : industrial engineering and development
1
Industrial Management & Data Systems
1
International Journal of Production Economics
1
International journal of logistics systems and management
1
International journal of production economics
1
International journal of production research
1
Journal of air transport management
1
Journal of the Operational Research Society : OR
1
Journal of travel and tourism marketing
1
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
Mathematics and Computers in Simulation (MATCOM)
1
Omega
1
Omega : the international journal of management science
1
Quality & Quantity: International Journal of Methodology
1
Technological forecasting & social change : an international journal
1
The Service Industries Journal
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
34
OLC EcoSci
23
Other ZBW resources
9
RePEc
7
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1
Applying loss aversion to investigate service quality in logistics : a moderating effect of service convenience
Hsu, Chia-lin
;
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Chao, …
- In:
International journal of operations & production …
30
(
2010
)
5/6
,
pp. 508-525
Persistent link: https://www.econbiz.de/10003989969
Saved in:
2
Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Xiao, …
- In:
International journal of physical distribution & …
45
(
2015
)
6
,
pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
Saved in:
3
Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
;
Kuo, Nien-te
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 913-930
Persistent link: https://www.econbiz.de/10009625431
Saved in:
4
Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
Saved in:
5
The impact of website quality on customer satisfaction and purchase intention : perceived playfulness and perceived flow as mediators
Hsu, Chia-lin
;
Chang, Kuo-chien
;
Chen, Mu-Chen
- In:
Information systems and e-business management : ISeB
10
(
2012
)
4
,
pp. 549-570
Persistent link: https://www.econbiz.de/10009673944
Saved in:
6
Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Hsu, Chia-lin
;
Yang, …
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 386-410
Persistent link: https://www.econbiz.de/10009269504
Saved in:
7
How green marketing, perceived motives and incentives influence behavioral intentions
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Hsu, Ya-Ti
;
Chen, Mu-Chen
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 336-345
Persistent link: https://www.econbiz.de/10012026003
Saved in:
8
How a branded website creates customer purchase intentions
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kuo, Nien-Te
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 422-446
Persistent link: https://www.econbiz.de/10012199763
Saved in:
9
Investigating the impacts of guanxi and relationship marketing in port logistics : two cases
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Vega de …
- In:
Maritime economics & logistics : a quarterly scientific …
20
(
2018
)
4
,
pp. 603-623
Persistent link: https://www.econbiz.de/10011975177
Saved in:
10
The effect of service convenience on post-purchasing behaviours
Chang, Kuo-Chien
;
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Kuo, Nien-Te
- In:
Industrial management & data systems
110
(
2010
)
9
,
pp. 1420-1444
Persistent link: https://www.econbiz.de/10008718093
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