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Sequence effects in service bu...
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Verma, Rohit
104
Plaschka, Gerhard
11
Victorino, Liana
11
Joglekar, Nitin
8
Dixon, Michael
7
Moore, William L.
6
van der Rhee, Bo
6
Zhang, Jie J.
5
Boyer, Kenneth K.
4
Goodale, John C.
4
Iqbal, Zafar
4
Karniouchina, Ekaterina V.
4
Pullman, Madeleine E.
4
Thompson, Gary M.
4
Wardell, Don G.
4
Ding, Xin David
3
Dixon, Michael J.
3
Huang, Yang
3
Louviere, Jordan J.
3
Rhee, Bo van der
3
Anderson, Chris K.
2
Choi, Sunmee
2
Edvardsson, Bo
2
Enz, Cathy A.
2
Franko, Lawrence G.
2
Han, Spring H.
2
Hu, Kejia
2
Kim, Shinyoung
2
Kong, Lu
2
Lee, Jungwoo
2
MacDonald, Leo
2
Marulanda R., Carlos Arturo
2
Peiró-Signes, Angel
2
Roth, Aleda
2
Secchi, Enrico
2
Segarra-Oña, Marival
2
Witell, Lars
2
Zhao, Xiande
2
Anderson, Chris K
1
Benjaafar, Saif
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QUIS <12, 2011, Ithaca, NY>
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Journal of Service Management
16
Journal of service management
8
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
7
Production and operations management : an international journal of the Production and Operations Management Society
6
Decision line
4
Research handbook on services management
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International journal of production economics
3
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2
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Congressional Research Service, the Library of Congress, Report
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Entrepreneurship and industrialization in Latin America : three essays
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European Journal of Operational Research
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European Planning Studies
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Handbook of logistics and supply-chain management
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1
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Omega : the international journal of management science
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Production and Operations Management
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ECONIS (ZBW)
48
OLC EcoSci
34
Other ZBW resources
21
RePEc
4
USB Cologne (EcoSocSci)
3
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31
"Seen, but not heard!" predicting M&A outcomes from the customer perspective
Plaschka, Gerhard
;
Verma, Rohit
;
Squeo, Douglas
- In:
Transatlantic mergers & acquisitions : opportunities …
,
(pp. 260-273)
.
2005
Persistent link: https://www.econbiz.de/10003244505
Saved in:
32
Using conjoint analysis to help design product platforms
Moore, William L.
;
Louviere, Jordan J.
;
Verma, Rohit
-
1998
Persistent link: https://www.econbiz.de/10000996257
Saved in:
33
Demand growth in services : a discrete choice analysis of customer preferences and online selling
Xie, Xiaoqing
;
Verma, Rohit
;
Anderson, Chris K.
- In:
Decision sciences : DS
47
(
2016
)
3
,
pp. 473-491
Persistent link: https://www.econbiz.de/10011628062
Saved in:
34
Collaborative innovations in the network environment : QUIS 14
Zhao, Xiande
(
ed.
);
Verma, Rohit
(
ed.
)
-
QUIS <14., 2015, Shanghai>
-
2017
Persistent link: https://www.econbiz.de/10011704045
Saved in:
35
Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
Kim, Shinyoung
;
Choi, Sunmee
;
Verma, Rohit
- In:
Journal of service management
28
(
2017
)
2
,
pp. 389-416
Persistent link: https://www.econbiz.de/10011704070
Saved in:
36
Where should I locate my hotel? : an in-depth analysis of the cluster effect on hotel performance
Peiró-Signes, Angel
;
Segarra-Oña, Marival
;
Verma, Rohit
; …
- In:
Agglomeration and firm performance
,
(pp. 95-122)
.
2018
Persistent link: https://www.econbiz.de/10011991166
Saved in:
37
Special double issue: hospitality, healthcare, and design
Rosenbaum, Mark S.
(
ed.
);
Verma, Rohit
(
ed.
); …
-
2018
Persistent link: https://www.econbiz.de/10011848016
Saved in:
38
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
39
Surprise, anticipation, and sequence effects in the design of experiential services
Dixon, Michael J.
;
Victorino, Liana
;
Kwortnik, Robert J.
; …
- In:
Production and operations management : an international …
26
(
2017
)
5
,
pp. 945-960
Persistent link: https://www.econbiz.de/10011705505
Saved in:
40
Mobile technology adoption among hotels : Managerial issues and opportunities
Han, Spring H.
;
Lee, Jungwoo
;
Edvardsson, Bo
;
Verma, Rohit
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012591895
Saved in:
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