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How we complain : the effect of personality on consumer complaint channels
Berry, Riley; Tanford, Sarah; Montgomery, Rhonda; … - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 1, pp. 74-101
Persistent link: https://www.econbiz.de/10011912154
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Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels
Tanford, Sarah; Raab, Carola; Kim, Yen-soon - In: International journal of hospitality management 31 (2012) 2, pp. 319-328
Persistent link: https://www.econbiz.de/10009503322
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Travel packaging on the Internet : the impact of pricing information and perceived value on consumer choice
Tanford, Sarah; Baloglu, Seyhmus; Erdem, Mehmet - In: Journal of travel research : a quarterly publication of … 51 (2012) 1, pp. 68-80
Persistent link: https://www.econbiz.de/10009491841
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A model of hotel defection at the purchasing stage
Tanford, Sarah; Raab, Carola; Kim, Yen-soon - In: Journal of hospitality marketing & management 22 (2013) 7/8, pp. 805-831
Persistent link: https://www.econbiz.de/10010241569
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Price transparency of bundled vacation packages
Tanford, Sarah; Erdem, Mehmet; Baloglu, Seyhmus - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 2, pp. 213-234
Persistent link: https://www.econbiz.de/10009127642
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The indirect impact of casual dining on low-end gaming in destination and local casinos
Tanford, Sarah; Lucas, Anthony F. - In: International journal of hospitality management 30 (2011) 3, pp. 486-494
Persistent link: https://www.econbiz.de/10009130598
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The influence of reward program membership and commitment on hotel loyalty
Tanford, Sarah; Raab, Carola; Kim, Yen-soon - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 3, pp. 279-307
Persistent link: https://www.econbiz.de/10009272016
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Effects of media portrayal on perceived cruise risk, image, and intentions
Book, Laura A.; Tanford, Sarah; Baloglu, Seyhmus - In: Tourism management perspectives : TMP 48 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014461320
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The impact of tier level on attitudinal and behavioral loyalty of hotel reward program members
Tanford, Sarah - In: International journal of hospitality management 34 (2013), pp. 285-294
Persistent link: https://www.econbiz.de/10010121516
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The effect of priming and customer reviews on sustainable travel behaviors
Kim, Eun Joo; Tanford, Sarah; Book, Laura A. - In: Journal of travel research : a quarterly publication of … 60 (2021) 1, pp. 86-101
Persistent link: https://www.econbiz.de/10012425172