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Connecting factory to theatre : lessons from a case study
Croom, Simon; Baglieri, Enzo - In: Managing consumer services : factory or theater?, (pp. 45-67). 2014
Persistent link: https://www.econbiz.de/10010478150
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The customer as process manager: utilization of the TRI*M methodology to continually increase customer satisfaction
Regnat, Anja; Schwarz, Fabian - In: Customising stakeholder management strategies : …, (pp. 125-133). 2006
Persistent link: https://www.econbiz.de/10003301587
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Kundeninteraktionen intelligent steuern : Chancen erkennen und wahrnehmen
Bommer, Michael-Maria - In: Die Zukunft des Customer Service : Analysen, …, (pp. 81-91). 2008
Persistent link: https://www.econbiz.de/10003598315
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Erfolgreiches Managen von Kundenzufriedenheit als Basis zur Steigerung der organisatorischen und prozessualen Leistungsfähigkeit von Unternehmen
König, Manfred - In: Lernende Organisation, (pp. 135-174). 2008
Persistent link: https://www.econbiz.de/10003576041
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Integration von Kundenfeedback in die Produktentwicklung zur Optimierung der Kundenzufriedenheit
Schulte, Stefan - 2006
Persistent link: https://www.econbiz.de/10003417148
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Beyond the ultimate question : a systematic approach to improve customer loyalty
Hayes, Bob E. - 2009
Persistent link: https://www.econbiz.de/10003846428
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Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR; Subramoniam, Suresh; Nizar Hussain, M. - In: Vision : the journal of business perspective 24 (2020) 4, pp. 481-495
Persistent link: https://www.econbiz.de/10012388331
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Service design for a holistic customer experience : a process framework
Bellos, Ioannis - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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Analyzing public service processes from customer and employee perspectives by using service blueprinting and business process modelling
Buics, László; Eisinger Balassa, Boglárka - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 6 (2020) 1, pp. 195-211
The conversation and modernization of the public sector is the ground of the good government and good governess. In our research, we examine a public service process of the Hungarian public sector. Our goal was to visualize the complex procedure as a whole (contact affair procedures in case of...
Persistent link: https://www.econbiz.de/10012542979