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Linking service quality, guest satisfaction and length of stay to e-WOM : a study in the hotel industry of Singapore

Chew Si Chyi; Hee, Ong Choon - In: Middle East journal of management : MEJM 9 (2022) 1, pp. 44-63

Persistent link: https://www.econbiz.de/10012693985

The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty

Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 739-756

Persistent link: https://www.econbiz.de/10012312148

Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...

Jeaheng, Yoksamon; Al-Ansi, Amr; Han, Heesup - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 787-811

Persistent link: https://www.econbiz.de/10012312152

Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods

Kuo, Chun-Min; Chen, Hsi-Tien; Boger, Ernest - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 748-770

Persistent link: https://www.econbiz.de/10011578957

From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry

Sipe, Lori J.; Testa, Mark R. - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 178-195

Persistent link: https://www.econbiz.de/10011848342

Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck

Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274

Persistent link: https://www.econbiz.de/10011912209

Muslim service quality dimensions in the tourism and hospitality industry : construct development and measurement validation

Eid, Riyad; Abdelkader, Ali Ahmed - In: International journal of islamic marketing and branding 2 (2017) 3, pp. 215-231

Persistent link: https://www.econbiz.de/10011858379

An integrated framework for customer loyalty in the hotel sector

Tabaku, Elvira; Kruja, Drita - In: Serbian journal of management : an international … 14 (2019) 1, pp. 205-221

Persistent link: https://www.econbiz.de/10012138599

Determining the relationships between price and online reputation in lodgings

Rodríguez-Díaz, Manuel; Rodríguez-Voltes, Crina Isabel; … - In: Administrative Sciences : open access journal 9 (2019) 3/53, pp. 1-27

Currently, lodgings' competitiveness depends on pricing, based on the online reputation measured by quantitative scales of variables. The purpose of this article is to analyze the different prices set by lodgings by season in relation to the variables that measure their online reputation. This...

Persistent link: https://www.econbiz.de/10012146141

A formative measurement approach for exploring how to form service quality in hot spring resorts

Liu, Xiaoming; Fu, Yi; Chao, Ren-Fang; Li, Jun - In: Tourism and hospitality research : THR 19 (2019) 1, pp. 27-39

Persistent link: https://www.econbiz.de/10012165571