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The Impact of Internet Banking on the Performance of Micro and Small Enterprises in Costa Rica : A Randomized Controlled Experiment
Monge-Gonzalez, Ricardo - 2011
This paper uses a randomized controlled experiment in Costa Rica to determine whether IB use by Banco Nacional de Desarrollo's micro and small enterprise (MSE) clients has an impact on their performance, measured in terms of productivity, increase in sales, and cost reduction. Results from the...
Persistent link: https://www.econbiz.de/10013117519
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Technology and customer value dynamics in the banking industry : measuring symbiotic influence in growth and performance
Rajagopal - In: Advances in banking technology and management : impacts …, (pp. 186-201). 2008
Persistent link: https://www.econbiz.de/10003606650
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Trendstudie Bank und Zukunft 2010 : die Wiederentdeckung der Kunden ; Innovationen durch verteilte Wertschöpfung
Praeg, Claus P.; Vocke, Christian; Engstler, Martin - 2010
Persistent link: https://www.econbiz.de/10003965243
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How the internet affects the financial performance of Greek banks
Giordani, Georgia; Floros, Christos - In: International journal of financial services management … 6 (2013) 2, pp. 170-177
Persistent link: https://www.econbiz.de/10010237996
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Impacts of ATM banking performance on customer satisfaction with the Bank in Malawi
Mwatsika, Charles - In: International journal of business and economics … 5 (2016) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10011534138
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Measuring the impacts of internet banking to bank performance : evidence from Vietnam
Van Dinh; Uyen Le; Phuong Le - In: Modern banking : applied theory and practice, (pp. 247-259). 2016
Persistent link: https://www.econbiz.de/10011517689
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An assessment of the impact of self-service technology (SST) on firm performance : case study of a bank in Zimbabwe (2009-13)
Mazana, Reginald; Rupere, Taurayi; Kabanda, Gabriel - In: Journal of payments strategy & systems 10 (2016) 1, pp. 96-112
Persistent link: https://www.econbiz.de/10011566583
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An empirical study of the relationship between a self-service technology investment and firm financial performance
Hung, Chia-sheng; Yen, David C.; Ou, Chin S. - In: Journal of engineering and technology management : JET-M 29 (2012) 1, pp. 62-70
Persistent link: https://www.econbiz.de/10009565814
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On adopting quality orientation as an operations philosophy to improve business performance in banking services
Mehra, Satish; Joyal, Aaron D.; Rhee, Munsung - In: International journal of quality & reliability management 28 (2011) 9, pp. 951-968
Persistent link: https://www.econbiz.de/10009405388
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Commercial banks in India : growth, challenges and strategies
Kunjukunju, Benson - 2008
Persistent link: https://www.econbiz.de/10003628951