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Co-creating value from knowledge-intensive business services in manufacturing firms : the moderating role of relationship learning in supplier-customer interactions

Kohtamäki, Marko; Partanen, Jukka - In: Journal of business research : JBR 69 (2016) 7, pp. 2498-2506

Persistent link: https://www.econbiz.de/10011491352

Determinants of services co-creation with business customers

Jouny-Rivier, Elodie; Reynoso, Javier; Edvardsson, Bo - In: The journal of services marketing 31 (2017) 2, pp. 85-103

Persistent link: https://www.econbiz.de/10011654583

Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs

Lyons, Paul; Brennan, Louis - In: Journal of service research 22 (2019) 1, pp. 27-43

Persistent link: https://www.econbiz.de/10012005761

What problems manufacturing companies can face when providing services around the world?

Neto, Germano Zarpelon; Pereira, Giancarlo Medeiros; … - In: The journal of business & industrial marketing 30 (2015) 5, pp. 461-471

Persistent link: https://www.econbiz.de/10011339933

B2B Service Interactions : Do ICT-Enabled Innovations Lead to Enhanced Customer Commitment?

Paguio, Rafael - 2012

ICT provides opportunities for more convenient, more responsive and highly customized information services to business customers as they contact their providers regarding service issues and contract arrangements. This study looks at how ICT-enabled process innovations achieve customer retention...

Persistent link: https://www.econbiz.de/10013114528

To what extent does a knowledge-intensive business service firm need customer knowledge integrative activities? : the case of DigiCAP

Kim, Jong-Seok - In: International journal of services technology and … 27 (2021) 1/2, pp. 1-22

Persistent link: https://www.econbiz.de/10012503721

The role of learning in value co-creation in new technological B2B services

Komulainen, Hanna - In: The journal of business & industrial marketing 29 (2014) 3, pp. 238-252

Persistent link: https://www.econbiz.de/10010345207

The intermediate role in value co-creation within a triadic business service relationship

Nätti, Satu; Pekkarinen, Saara; Hartikka, Antti; … - In: Industrial marketing management : the international … 43 (2014) 6, pp. 977-984

Persistent link: https://www.econbiz.de/10010410611

How firms synergise : understanding motives and management of co-creation for business-to-business services

Schwetschke, Stephan; Durugbo, Christopher - In: International journal of technology management : IJTM 76 (2018) 3/4, pp. 258-284

Persistent link: https://www.econbiz.de/10011896391

Value co-creation in the B2B context : a diagnosis of knowledge management based on multiple case studies

Bonamigo, Andrei; Guimarães Frech, Camila; Lopes, Ana … - In: The journal of business & industrial marketing 37 (2022) 7, pp. 1449-1462

Persistent link: https://www.econbiz.de/10013400122

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