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The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy im...

Choudhury, Koushiki - In: International review on public and non-profit marketing 11 (2014) 1, pp. 47-73

Persistent link: https://www.econbiz.de/10010338719

Comparative study of customer satisfaction in public and private sector banks in India (a case study of Meerut region of U. P.)

Gupta, Vijay Prakash; Agarwal, P. K. - In: Global journal of business management : GJBM 7 (2013) 1, pp. 15-26

Persistent link: https://www.econbiz.de/10010189434

Comparative Analysis of Service Quality Gap With Respect To Select Public and Private Sector Banks at Chennai : Gap 5 Analysis

Sampathkumari, V. - 2022

The purpose of the study is to identify the gap between expected and perceived service of customers with respect to public and private sector banks at Chennai city. The study has chosen five service quality dimensions (SERQUAL) namely tangibility, reliability, responsiveness, assurance and...

Persistent link: https://www.econbiz.de/10013305967

Determinants of customers' satisfaction in ATM service setting : empirical evidence from India

Kumbhar, Vijay M. - In: Praj̄nȧn : journal of social and management sciences 40 (2011) 2, pp. 123-136

Persistent link: https://www.econbiz.de/10009378621

Customers' satisfaction with service quality of internet banking

Devi, S. Kalpana; Revathy, B. - In: International journal of business policy and economics 4 (2011) 1, pp. 161-176

Persistent link: https://www.econbiz.de/10009409773

Customer satisfaction towards ATM services : a case study of State Bank of India in Nadia District, West Bengal

Roy, Swapan Kumar; Roy, Suhas - In: Mudra : journal of finance and accounting 2 (2015) 1, pp. 100-114

Persistent link: https://www.econbiz.de/10011506894

Customers' satisfaction with service quality of internet banking

Devi, S. Kalpana; Revathy, B. - In: International journal of business policy and economics 8 (2015) 1/2, pp. 161-176

Persistent link: https://www.econbiz.de/10011408145

A Study on Customer Perception Towards Service Quality and Delivery with Reference to E-Banking

Sharma, Swati - 2014

The banking industry of India is now running in a vibrant challenge concerning both customer base and performance … Relationship Management (CRM) concept. CRM has its origin in the basic paradigm of bank marketing, i.e. to satisfy customers with … out the satisfaction level of customers towards their respective bank's CRM by studying the perception of customer. This …

Persistent link: https://www.econbiz.de/10013059278

Internet Banking Service Quality and Its Impact on Customer Satisfaction in Indore District of Madhya Pradesh

Sharma, Geeta - 2015

Competition and the constant changes in technology and lifestyles have changed the face of banking in India. From a …, customer satisfaction towards Internet banking service has become an issue due to stiff competition among the banks in India … satisfaction model in Internet banking services context in India specially in Madhya Pradesh had not been addressed by past studies …

Persistent link: https://www.econbiz.de/10013033994

A multidimensional measure of system quality : an empirical study in context of mobile banking apps in India

Gupta, Minakshi; Bhatt, Kedar - In: International journal of business information systems : … 38 (2021) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10012695115