The role of artificial intelligence (AI) in augmenting healthcare is expected to grow substantially in future decades. Current research in medical AI focuses on developing, validating, and implementing point-level AI applications in an ad-hoc manner. To harness the full power of AI to improve...

Diagnostic errors are prevalent and can result in severe patient harm. Identifying a correct diagnosis often necessitates significant diagnostic effort. Nonetheless, most physician payment schemes are procedure-based and do not account for diagnostic effort or accuracy, due to observability...

The COVID-19 pandemic has highlighted the instrumental role of supply chains in delivering economic, human, and societal value. At the same time, the pandemic has intensified interest among businesses, governments, and academics to examine environmental, social, and governance (ESG) issues. In...

Physicians are increasingly able to use artificial intelligence (AI) systems to aid their medical decision-making. This paper examines a physician’s decision regarding whether to use an assistive AI system when prescribing a treatment plan for a patient. Using AI helps the physician generate...

Artificial intelligence (AI) is poised to revolutionize healthcare delivery in the United States and around the world. As AI becomes an integral part of the healthcare workflow, it will change the way we model and analyze healthcare delivery and upend the paradigm that has dictated how...

We analyse the effect of equity-based incentives in a supply chain with a downstream firm and an upstream supplier. By using the operational decision as a signal to influence external investors’ beliefs, the downstream firm’s manager intends to maximize a convex combination of the interim...

The marketing and operations management arms in a firm must work in coordination – marketing efforts to create demand go to waste if supply is suboptimal, and vice versa. However, achieving this coordination has remained a long-standing problem, because in most firms these units are managed in...

Over the past few years, firms in the travel and entertainment industries have begun using novel sales strategies for revenue management. In this chapter, we study a selling strategy called opaque selling, in which firms guarantee one of several fully specified products, but hide the identity of...

The Tuscan Lifestyles case (Mason 2003) offers a simple twist on the standard view of how to value a newly acquired customer, highlighting how standard retention-based approaches to the calculation of expected CLV are not applicable in a noncontractual setting. Using the data presented in the...