Purpose The purpose of this study is to identify the factors that influence the development of service robots, and to apply a service innovation strategic mindset to the hotel industry in Taiwan. Design/methodology/approach A mixed-methods approach, combining an expert panel and semi-structured...

This study presents the results of research into the prevalence and type of multi-skilling in five star hotels in Taiwan. The literature suggests that multi-skilling is an effective strategy to resolve issues such as insufficiently qualified workers and the high turnover rates that confront the...

Purpose: This paper develops a smart system based on the concept of Industry 4.0 to prevent customer dissatisfaction. The value of this prevention system is that it enables hoteliers to interact with customers by understanding what they like/dislike from their behaviors via data analysis....

This thesis is about retention of software development employees in the IT industry in Taiwan. Retention involves the management of voluntary staff turnover so that effective staff are encouraged to remain in the employ of the organization. The core concept of this thesis is to manage...

This thesis is about retention of software development employees in the IT industry in Taiwan. Retention involves the management of voluntary staff turnover so that effective staff are encouraged to remain in the employ of the organization. The core concept of this thesis is to manage voluntary...