//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer reactions to service...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Bank
65,131
Relationship marketing
26,201
Beziehungsmarketing
25,527
Service quality
21,628
Dienstleistungsqualität
20,877
Theorie
18,187
Theory
17,902
Customer satisfaction
15,448
Deutschland
14,316
Kundenzufriedenheit
13,864
USA
12,194
Germany
11,366
United States
11,149
Satisfaction
10,987
Zufriedenheit
9,777
Brand management
8,345
Markenführung
8,294
Brand image
7,194
Markenimage
7,139
Online-Handel
6,231
Online retailing
6,214
Social Web
6,134
Social web
6,131
Welt
6,068
World
6,015
Indien
5,903
India
5,787
Kreditgeschäft
5,588
Schätzung
5,497
Bank lending
5,397
Online-Marketing
5,358
Estimation
5,349
Internet marketing
5,337
Electronic Commerce
4,999
EU-Staaten
4,913
Einzelhandel
4,869
EU countries
4,850
Retail trade
4,823
more ...
less ...
Online availability
All
Undetermined
57,219
Free
49,135
Type of publication
All
Article
123,466
Book / Working Paper
76,454
Journal
1,301
Other
61
Type of publication (narrower categories)
All
Article in journal
95,226
Aufsatz in Zeitschrift
95,226
Graue Literatur
20,931
Non-commercial literature
20,931
Working Paper
17,460
Arbeitspapier
16,256
Aufsatz im Buch
13,265
Book section
13,265
Hochschulschrift
6,711
Thesis
4,727
research-article
4,534
Collection of articles of several authors
3,497
Sammelwerk
3,497
Aufsatzsammlung
1,888
Konferenzschrift
1,332
Case study
1,138
Fallstudie
1,138
Bibliografie enthalten
1,091
Bibliography included
1,091
Dissertation u.a. Prüfungsschriften
1,052
Conference paper
1,006
Konferenzbeitrag
1,006
Conference proceedings
805
Collection of articles written by one author
594
Sammlung
594
Lehrbuch
566
Article
518
Amtsdruckschrift
501
Government document
501
Textbook
490
No longer published / No longer aquired
482
Business report
411
Geschäftsbericht
411
Ratgeber
339
conceptual-paper
313
Guidebook
304
Handbook
289
Handbuch
289
review-article
281
Reprint
278
more ...
less ...
Language
All
English
166,084
German
21,048
Undetermined
9,967
French
1,185
Spanish
819
Italian
762
Russian
580
Polish
449
Portuguese
125
Dutch
108
Swedish
85
Hungarian
84
Danish
65
Czech
55
Ukrainian
55
Romanian
53
Lithuanian
47
Croatian
43
Norwegian
41
Finnish
34
Serbian
33
Slovenian
24
Arabic
20
Bulgarian
18
Slovak
18
Turkish
13
Indonesian
10
Albanian
7
Chinese
6
Hindi
5
Latvian
5
Bosnian
4
Multiple languages
4
Afrikaans
3
Estonian
3
Japanese
3
Swahili (macrolanguage)
3
Azerbaijani
2
Modern Greek (1453-)
2
Macedonian
2
more ...
less ...
Author
All
Berger, Allen N.
198
Ongena, Steven
192
Bruhn, Manfred
178
Homburg, Christian
174
Oswald, Andrew J.
161
Hasan, Iftekhar
160
Molyneux, Philip
155
Han, Heesup
151
Beck, Thorsten
145
Weill, Laurent
143
Huber, Frank
142
Bauer, Hans H.
134
Clark, Andrew E.
134
Mattila, Anna S.
131
Herrmann, Andreas
125
Levine, Ross
123
Stutzer, Alois
119
Belk, Russell W.
117
Frey, Bruno S.
114
Phau, Ian
109
Buch, Claudia M.
107
Degryse, Hans
107
Wiedmann, Klaus-Peter
106
Grunert, Klaus G.
105
Mester, Loretta J.
104
Blanchflower, David G.
102
Sheth, Jagdish N.
102
Demirgüç-Kunt, Asli
98
Tarazi, Amine
98
Agarwal, Sumit
97
Kumar, V.
97
Grewal, Dhruv
96
Hassan, M. Kabir
95
Saunders, Anthony
95
Koetter, Michael
93
Powdthavee, Nattavudh
93
Carletti, Elena
91
Verhoef, Peter C.
91
Acharya, Viral V.
88
Walsh, Gianfranco
88
more ...
less ...
Institution
All
National Bureau of Economic Research
1,117
Springer Fachmedien Wiesbaden
277
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
150
OECD
144
International Monetary Fund
82
World Bank
77
IGI Global
66
Verlag Dr. Kovač
62
Edward Elgar Publishing
54
International Monetary Fund (IMF)
50
Books on Demand GmbH <Norderstedt>
47
HAL
46
Internationaler Währungsfonds
46
London School of Economics and Political Science
43
Nomos Verlagsgesellschaft
41
Université Paris-Dauphine (Paris IX)
41
Deutsche Bundesbank
40
International Labour Organization (ILO), United Nations
39
American Marketing Association
38
Banca d'Italia
38
Institute of European Finance <Bangor, Gwynedd>
37
European Association of Agricultural Economists - EAAE
33
Federal Reserve Bank <New York, NY>
33
Inter-American Development Bank
33
Bundesverband Deutscher Banken
31
Basel Committee on Banking Supervision
30
International Energy Agency
30
Weltbank
30
World Bank Group
29
Federal Reserve Bank of Chicago
28
Information Resources Management Association
28
Institut für Demoskopie Allensbach
26
Friedrich-Schiller-Universität Jena
25
Bank of England
24
C.E.P.R. Discussion Papers
24
Europäische Zentralbank
23
Shaker Verlag
22
Universität Mannheim
22
Banka e Shqipërisë
21
Finanz Colloquium Heidelberg
21
more ...
less ...
Published in...
All
Journal of business research : JBR
2,516
Journal of retailing and consumer services
2,159
NBER working paper series
1,105
International journal of hospitality management
1,101
Working paper / National Bureau of Economic Research, Inc.
966
NBER Working Paper
859
Journal of banking & finance
827
SpringerLink / Bücher
827
International journal of consumer studies
786
Psychology & marketing
723
Discussion paper series / IZA
650
Journal of consumer research : JCR ; an interdisciplinary bimonthly
603
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
603
The service industries journal
597
Die Bank
595
European Journal of Marketing
578
Industrial marketing management : the international journal for industrial and high-tech firms
534
Tourism management : research, policies, practice
516
Cogent business & management
480
Journal of Services Marketing
474
Management science : journal of the Institute for Operations Research and the Management Sciences
474
Asia Pacific journal of marketing and logistics
466
The journal of services marketing
462
Journal of travel and tourism marketing
458
Journal of Consumer Marketing
453
Applied economics
438
Discussion paper / Centre for Economic Policy Research
435
Euromoney
421
European journal of marketing : EJM
420
Journal of the Academy of Marketing Science
419
The journal of product & brand management
412
International journal of contemporary hospitality management
408
Journal of marketing research : JMR
405
Journal of marketing management : MM
398
Journal of marketing
396
Journal of retailing
393
CESifo working papers
389
The journal of brand management : an international journal
389
IZA Discussion Paper
377
Working paper
367
more ...
less ...
Source
All
ECONIS (ZBW)
185,617
Other ZBW resources
5,852
USB Cologne (EcoSocSci)
4,065
RePEc
3,092
EconStor
1,889
BASE
361
USB Cologne (business full texts)
265
OLC EcoSci
119
ArchiDok
22
more ...
less ...
Showing
1
-
10
of
201,282
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
Relationship between customer
loyalty
and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
3
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
Saved in:
4
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
5
Bank
's service failures and
bank
customers' switching behavior : does
bank
reputation matter?
Zhao, Cong
;
Noman, Abu Hanifa Md.
;
Hassan, M. Kabir
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
Saved in:
6
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
7
Quality-
satisfaction-loyalty
linkage and switching costs : findings in the context of online life insurance
Viswanathan, Preethi
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012225240
Saved in:
8
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Saved in:
9
A theoretical model to investigate customer
loyalty
on logistics service providers for sustainable business performance
Soh, Keng Lin
;
Sze Hui Chin
;
Wong, Wai Peng
- In:
International journal of business performance and …
7
(
2015
)
3
,
pp. 212-232
Persistent link: https://www.econbiz.de/10011521212
Saved in:
10
Understanding the formation of e-
loyalty
based on a dedication-constraint perspective
Hung, I-Hua
;
Chou, Shih-Wei
- In:
Journal of organizational computing and electronic commerce
27
(
2017
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10011671828
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->