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A decision-making framework for service quality measurements in hospitals
Khan, A. Mohamed Riyazh; Prasad, P. N.; Rajamanoharane, Sw. - In: International journal of enterprise network management 4 (2010) 1, pp. 80-91
Persistent link: https://www.econbiz.de/10008659761
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Ranking airlines' service quality factors using a fuzzy approach : study of the Iranian society
Mehran Nejati; Nejati, Mostafa; Shafaei, Azadeh - In: International journal of quality & reliability management 26 (2009) 3, pp. 247-260
Persistent link: https://www.econbiz.de/10009525027
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Multi-criteria decision making methods based weighted servqual scales to measure perceived service quality in hospitals : a case study from Turkey
Altuntas, Serkan; Dereli, Türkay; Yilmaz, Mustafa Kemal - In: Total quality management & business excellence : an … 23 (2012) 12, pp. 1379-1395
Persistent link: https://www.econbiz.de/10009687478
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Evaluation of mobile services and substantial adoption factors with Analytic Hierarchy Process (AHP)
Nikou, Shahrokh; Mezei, József - In: Telecommunications policy : the international journal … 37 (2013) 10, pp. 915-929
Persistent link: https://www.econbiz.de/10010353750
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A rough set approach for evaluating vague customer requirement of industrial product-service system
Song, Wenyan; Ming, Xinguo; Han, Yi; Wu, Zhenyong - In: International journal of production research 51 (2013) 22, pp. 6681-6701
Persistent link: https://www.econbiz.de/10010228891
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Normalisation models for prioritising design requirements for quality function deployment processes
Chen, Liang-hsuan; Chen, Cheng-nien - In: International journal of production research 52 (2014) 2, pp. 299-313
Persistent link: https://www.econbiz.de/10010247432
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Evaluation of retail service quality using analytic hierarchy process
Deb, Madhurima; Lomo-David, Ewuuk - In: International journal of retail & distribution management 42 (2014) 6, pp. 521-541
Persistent link: https://www.econbiz.de/10010386528
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Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making
Tavakoli, Mohammad Mehdi; Shirouyehzad, Hadi - In: International journal of productivity and quality … 12 (2013) 3, pp. 327-344
Persistent link: https://www.econbiz.de/10009788052
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A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan; Erdoğan, Melike; Kaya, İhsan; … - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
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Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal; Rahman, Zillur - In: The TQM journal : the international review of … 27 (2015) 5, pp. 591-615
Persistent link: https://www.econbiz.de/10011443175