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A multilevel study of brand-specific transformational leadership : employee and customer effects

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Supervisory mentoring and newcomer innovation performance in the hospitality industry

Uen, Jin Feng; Chang, Han-Cheng; McConville, David; … - In: International journal of hospitality management 73 (2018), pp. 93-101

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What do people think employee share ownership schemes do for them? : a qualitative study of participants' experiences in three UK share schemes

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Employee participation in decision making, psychological ownership and knowledge sharing ; mediating role of organizational commitment in Taiwanese high-tech organizations

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A multilevel investigation of relationships among brand-centered HRM, brand psychological ownership, brand citizenship behaviors, and customer satisfaction

Chang, Aihwa; Chiang, Hsu-hsin; Han, Tzu-shian - In: European journal of marketing : EJM 46 (2012) 5, pp. 626-662

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Employee participation in decision making, psychological ownership and knowledge sharing: mediating role of organizational commitment in Taiwanese high-tech organizations

Han, Tzu-Shian; Chiang, Hsu-Hsin; Chang, Aihwa - In: The international journal of human resource management 21 (2010) 12, pp. 2218-2234

Persistent link: https://www.econbiz.de/10008707362

A multilevel investigation of relationships among brand-centered HRM, brand psychological ownership, brand citizenship behaviors, and customer satisfaction

Chiang, Hsu-Hsin; Chang, Aihwa; Han, Tzu-Shian - In: European journal of marketing : EJM 46 (2012) 5, pp. 626-663

Persistent link: https://www.econbiz.de/10009974228

The attitudinal and behavioral impact of brand-centered human resource management

Chiang, Hsu-Hsin; Han, Tzu-Shian; McConville, David - In: International Journal of Contemporary Hospitality Management 30 (2018) 2, pp. 939-960

Purpose: The purpose of this paper is to investigate the effects of brand-centered human resource management (HRM) on employees’ person–brand fit, brand commitment (BC) and brand citizenship behavior (BCB). In addition, the paper tests effects of BCB on customer satisfaction and citizenship...

Persistent link: https://www.econbiz.de/10012068995

A case study of customer capital management in Taiwan's financial industry

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