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Are your satisfied customers loyal?
Skogland, Iselin; Siguaw, Judy A. - In: The Cornell School of hotel administration handbook of …, (pp. 331-345). 2010
Persistent link: https://www.econbiz.de/10008667132
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Room rate parity analysis across different hotel distribution channels in the US
Demirciftci, Tevfik; Cobanoglu, Cihan; Beldona, Srikanth; … - In: Journal of hospitality marketing & management 19 (2010) 4, pp. 295-308
Persistent link: https://www.econbiz.de/10003978716
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Examining the application of six sigma in the service exchange
Noone, Breffni M.; Namasivayam, Karthik; Tomlinson, … - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
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Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention
Lee, Chang; Way, Kelly - In: International journal of hospitality management 29 (2010) 3, pp. 344-353
Persistent link: https://www.econbiz.de/10003982921
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Vertical inequity in the tax assessment of lodging properties
Allen, Marcus T.; Dare, William H.; Riegel, Carl - In: International journal of hospitality management 29 (2010) 3, pp. 363-367
Persistent link: https://www.econbiz.de/10003983044
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Dividend behavior of lodging firms : Heckman's two-step approach
Kim, Jinhoo; Jang, Soocheong - In: International journal of hospitality management 29 (2010) 3, pp. 413-420
Persistent link: https://www.econbiz.de/10003983140
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When does an employee not help coworkers? : the effect of leader-member exchange on employee envy and organizational citizenship behavior
Kim, Soo; O'Neill, John; Cho, Hyun-min - In: International journal of hospitality management 29 (2010) 3, pp. 530-537
Persistent link: https://www.econbiz.de/10003983182
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Establishing a diversity program is not enough : exploring the determinants of diversity climate
Herdman, Andrew O.; McMillan-Capehart, Amy - In: Journal of business and psychology 25 (2010) 1, pp. 39-53
Persistent link: https://www.econbiz.de/10003955766
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International franchising at Best Western
Alon, Ilan; Cliquet, Gérard; Mitchell, Matthew C.; … - In: Franchising globally : innovation, learning and imitation, (pp. 193-210). 2010
Persistent link: https://www.econbiz.de/10003956603
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Business and public policy : responses to environmental and social protection processes
Rivera Cayupi, Jorge - 2010
Persistent link: https://www.econbiz.de/10003957382