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Service system interactions at...
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Service quality
21,628
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South Africa
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17,226
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12,413
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1,520
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Gupta, Rangan
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122
Corsten, Hans
89
Fedderke, Johannes W.
84
Merz, Joachim
82
Siciliani, Luigi
76
Leibbrandt, Murray V.
66
Aron, Janine
65
Fourie, Johan
61
Woolard, Ingrid
61
Edvardsson, Bo
58
Mattoo, Aaditya
56
Case, Anne
55
Gössinger, Ralf
55
Naudé, Wim
55
Berg, Servaas van der
54
Muellbauer, John
53
Phiri, Andrew
53
Propper, Carol
53
Odhiambo, Nicholas M.
52
Straume, Odd Rune
52
Stauss, Bernd
50
Gallouj, Fai͏̈z
49
Edwards, Lawrence
46
Mattila, Anna S.
46
Rogerson, Christian M.
46
Hanushek, Eric Alan
45
Wirtz, Jochen
44
Meffert, Heribert
43
Rivkin, Steven G.
43
Urban, Boris
43
Han, Heesup
42
Prybutok, Victor R.
41
Roberts, Simon
41
Svensson, Göran
41
Görg, Holger
40
Halbach, Axel J.
40
Saayman, Melville
40
Witell, Lars
40
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World Bank
86
Springer Fachmedien Wiesbaden
78
Economic Research Southern Africa (ERSA)
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International Monetary Fund
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Europäische Kommission
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Devlet İstatistik Enstitüsü
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eSocialSciences
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HAL
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World Institute for Development Economic Research (UNU/WIDER), United Nations University
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South African Reserve Bank
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UNCTAD
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IGI Global
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Southern Africa Labour and Development Research Unit (SALDRU), School of Economics
32
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Südafrika
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Edward Elgar Publishing
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Inter-American Development Bank
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EconWPA
20
Trade and Agriculture Directorate, Organisation de Coopération et de Développement Économiques (OCDE)
20
Centre on Transnational Corporations
19
Nomos Verlagsgesellschaft
18
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The South African journal of economics
643
The service industries journal
567
International journal of hospitality management
429
Journal of retailing and consumer services
365
Journal of business research : JBR
354
Tydskrif vir studies in ekonomie en ekonometrie : SEE
309
The journal of services marketing
283
NBER working paper series
274
Working paper / World Institute for Development Economics Research
271
Development Southern Africa : quarterly journal
264
Working paper / National Bureau of Economic Research, Inc.
264
South African journal of economic and management sciences
257
SpringerLink / Bücher
249
NBER Working Paper
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
238
Journal of Services Marketing
185
International business and economics research journal
178
Discussion paper series / IZA
176
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
175
Service business
161
Services marketing quarterly
161
Journal of service management
155
Journal of service research : JSR
154
Journal of hospitality marketing & management
145
WIDER Working Paper
145
The TQM journal : the international review of organizational improvement
143
Journal of air transport management
142
World Bank E-Library Archive
141
Tourism management : research, policies, practice
139
Cogent business & management
138
International journal of productivity and quality management : IJPQM
133
International journal of services and operations management
133
Conference papers / Second Carnegie Inquiry into Poverty and Development in Southern Africa
131
International journal of quality and service sciences
126
Policy research working paper : WPS
126
International journal of quality & reliability management
125
Journal of travel and tourism marketing
125
MPRA Paper
123
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
123
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ECONIS (ZBW)
55,011
RePEc
2,936
USB Cologne (EcoSocSci)
1,485
Other ZBW resources
1,461
EconStor
1,238
BASE
397
USB Cologne (business full texts)
212
ArchiDok
85
OLC EcoSci
40
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Showing
1
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10
of
62,865
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Improving productivity in design and development of information technology (IT) service delivery simulation models
Beloglazov, Anton
;
Banerjee, Dipyaman
;
Hartman, Alan
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10010483437
Saved in:
2
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
3
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
4
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
5
Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa
;
Patrício, Lia
;
Zhang, Jie
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
Saved in:
6
Managing service quality in multiple outsourcing
Ye, Guangliang
;
Zhu, Xiaowei
;
Mukhopadhyay, Samar K.
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
3
,
pp. 125-149
Persistent link: https://www.econbiz.de/10010360048
Saved in:
7
ISS-QUAL : a measure of service quality for the information systems function
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
Information systems management
30
(
2013
)
3
,
pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
Saved in:
8
Services
research in tourism : advocating the integration of the supplier side
Zehrer, Anita
;
Muskat, Birgit
;
Muskat, Matthias
- In:
Journal of vacation marketing : an international journal
20
(
2014
)
4
,
pp. 353-363
Persistent link: https://www.econbiz.de/10010421437
Saved in:
9
Interlinking service delivery innovation and service quality : a conceptual framework
Arshad, Arif Mohammad
;
Su, Qin
- In:
The journal of applied business research
31
(
2015
)
5
,
pp. 1807-1821
Persistent link: https://www.econbiz.de/10011412453
Saved in:
10
Designing a user-centred public transportation
services
: an integrated quality service systems approach
Suzianti, Amalia
;
Nadhira Dhana Shafira
- In:
International journal of agile systems and management : …
14
(
2021
)
3
,
pp. 438-466
Persistent link: https://www.econbiz.de/10012668311
Saved in:
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