Narrow search
Showing 161 - 170 of 363
Cover Image
PAPERS - Modelling firms propensity to continue service exporting: A cross-country analysis
Patterson, Paul G.; Ruyter, Ko de; Wetzels, Martin - In: International business review : the official journal of … 8 (1999) 3, pp. 351-366
Persistent link: https://www.econbiz.de/10005968034
Cover Image
PAPERS - Consumer ethnocentrism in international services marketing
Ruyter, Ko de; Birgelen, Marcel van; Wetzels, Martin - In: International business review : the official journal of … 7 (1998) 2, pp. 185-202
Persistent link: https://www.econbiz.de/10005973772
Cover Image
Number 1-2 - Moments of sorrow and joy: An empirical assessment of the complementary value of critical incidents in understanding customer service evaluations
Odekerken-Schröder, Gaby; Birgelen, Marcel van; … - In: European journal of marketing : EJM 34 (2000) 1-2, pp. 107-125
Persistent link: https://www.econbiz.de/10006094646
Cover Image
Linking perceived service quality and service loyalty: A multi-dimensional perspective
Bloemer, Josée; Ruyter, Ko de; Wetzels, Martin - In: European journal of marketing : EJM 33 (1999) 11-12, pp. 1082-1106
Persistent link: https://www.econbiz.de/10006096452
Cover Image
The power of perceived service quality in international marketing channels
Ruyter, Ko de; Wetzels, Martin; Lemmink, Jos - In: European journal of marketing : EJM 30 (1996) 12, pp. 22-38
Persistent link: https://www.econbiz.de/10006102517
Cover Image
B ORGANIZATIONAL BEHAVIOR - Antecedents and consequences of group potency: A study of self-managing service teams Bz:130
Jong, Ad de; Wetzels, Martin; Ruyter, Ko de - In: Operations research, Management science : OR MS ; the … 47 (2007) 1, pp. 41-42
Persistent link: https://www.econbiz.de/10007601996
Cover Image
Measuring service quality trade-offs in Asian distribution channels: A multi-layer perspective
Wetzels, Martin; Ruyter, Ko de; Lemmink, Jos - In: Total quality management 11 (2000) 3, pp. 307-318
Persistent link: https://www.econbiz.de/10007181674
Cover Image
How do customers react to critical service encounters?: A cross sectional perspective
Ruyter, Ko de; Wetzels, Martin; Birgelen, Marcel van - In: Total quality management 10 (1999) 8, pp. 1131-1146
Persistent link: https://www.econbiz.de/10007184152
Cover Image
Two sides of the same story: Measuring different quality perceptions of the dyadic service encounter with the SERVCON instrument
Ruyter, Ko de; Wetzels, Martin - In: Total quality management 7 (1996) 6, pp. 595-604
Persistent link: https://www.econbiz.de/10007204947
Cover Image
Customer adoption of e-service: An experirnental study
Ruyter, Ko de; Wetzels, Martin; Kleijnen, Mirella - In: International journal of service industry management : IJSIM 12 (2001) 2, pp. 184
Persistent link: https://www.econbiz.de/10007113901