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A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan; Mathies, Christine; Wetzels, Martin - In: International journal of electronic commerce : IJEC 19 (2014/2015) 2, pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
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Me, myself, and future generations : the role of affinity and effectiveness in the creation of consumer environmental stewardship (CENS)
Hensen, Niek; Keeling, Debbie I.; Ruyter, Ko de; … - In: Psychology & marketing 33 (2016) 5, pp. 389-406
Persistent link: https://www.econbiz.de/10011485884
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Making SENS : exploring the antecedents and impact of store environmental stewardship climate
Hensen, Niek; Keeling, Debbie I.; Ruyter, Ko de; … - In: Journal of the Academy of Marketing Science 44 (2016) 4, pp. 497-515
Persistent link: https://www.econbiz.de/10011563228
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Take their word for it : the symbolic role of linguistic style matches in user communities
Ludwig, Stephan; Ruyter, Ko de; Mahr, Dominik; Wetzels, … - In: Management information systems : mis quarterly 38 (2014) 4, pp. 1201-1217
Persistent link: https://www.econbiz.de/10010433221
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Service firms and customer loyalty programs : a regulatory fit perspective of reward preferences in a health club setting
Daryanto, Ahmad; Ruyter, Ko de; Wetzels, Martin; … - In: Journal of the Academy of Marketing Science 38 (2010) 5, pp. 604-616
Persistent link: https://www.econbiz.de/10008747770
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Fields of gold : perceived efficacy in virtual teams of field service employees
Schepers, Jeroen; Jong, Ad de; Ruyter, Ko de; Wetzels, … - In: Journal of service research : JSR 14 (2011) 3, pp. 372-389
Persistent link: https://www.econbiz.de/10009383332
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Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.; Rohm, Andrew J.; Ruyter, Ko de; … - In: Journal of marketing 75 (2011) 2, pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
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An assessment of measurement invariance between online and mail surveys
Deutskens, Elisabeth; Ruyter, Ko de; Wetzels, Martin - 2005
Persistent link: https://www.econbiz.de/10002728055
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The impact of attitud strength on customer-oriented priority setting by decision-makers : an empirical investigation
Birgelen, Marcel van; Ruyter, Ko de; Wetzels, Martin - In: Journal of economic psychology : research in economic … 24 (2003) 6, pp. 763-783
Persistent link: https://www.econbiz.de/10001845697
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Beyond the call of duty : the impact of perceived support on attitudes and behavior of temporary call center agents
Wetzels, Martin; Ruyter, Ko de - In: Service quality and management, (pp. 227-250). 1999
Persistent link: https://www.econbiz.de/10001407695