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Business co-creation for service innovation in the hospitality and tourism industry

Chen, Ja-Shen; Kerr, Don; Chou, Cindy Yunhsin; Ang, Chinhui - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1522-1540

Persistent link: https://www.econbiz.de/10011732172

Designing a business service experience : customer's perspective on value co-creation

Kukk, Jana; Leppiman, Anu; Pohjola, Anneli - In: Research in economics and business : Central and … 6 (2014) 1, pp. 51-64

Persistent link: https://www.econbiz.de/10010434549

Product service systems, after-sales service and new product development

Szwejczewski, Marek; Goffin, Keith; Anagnostopoulos, Zissis - In: International journal of production research 53 (2015) 17, pp. 5334-5353

Persistent link: https://www.econbiz.de/10011389977

Giving ideas a chance : systematic development of services in manufacturing industry

Strassl, Johann; Schicker, Günter; Grasser, Christian - 2015

The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to … discuss its implication for companies with a focus on product development and product sales. This paper looks at new service … generic NSD framework for manufacturing companies and a five-stage service development process framework is presented in …