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Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: Journal of service research : JSR 21 (2018) 1, pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
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User involvement in business-to-business operational service innovation
Nardelli, Giulia; Scupola, Ada - In: Services, experiences and innovation : integrating and …, (pp. 253-268). 2018
Persistent link: https://www.econbiz.de/10011954634
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The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien - In: Journal of service management 26 (2015) 2, pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
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Exploring front-line employee contributions to service innovation
Karlsson, Jenny; Skålén, Per - In: European journal of marketing : EJM 49 (2015) 9/10, pp. 1346-1365
Persistent link: https://www.econbiz.de/10011409338
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Inter-firm relational resources in cloud service adoption and their effect on service innovation
Chou, Cindy Yunhsin; Chen, Ja-Shen; Liu, Yu-Ping - In: The service industries journal 37 (2017) 3/4, pp. 256-276
Persistent link: https://www.econbiz.de/10011863162
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Customer integration in service innovation
Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - In: The handbook of innovation and services : a …, (pp. 301-317). 2010
Persistent link: https://www.econbiz.de/10003953576
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The roles of employee-employee collaboration and employee-customer collaboration in fitness service innovation : a comparison of frontline and non-frontline employees
Wang, Fong Jia; Chiu, Weisheng; Tseng, Kuo-Feng; Cho, Heetae - In: International journal of sports marketing & sponsorship 24 (2023) 4, pp. 793-813
Persistent link: https://www.econbiz.de/10014377685
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How does customer involvement in service innovation motivate service innovation performance? : the roles of relationship learning and knowledge absorptive capacity
Xie, Xuemei; Wang, Hongwei; García, Javier Sendra - In: Journal of business research : JBR 136 (2021), pp. 630-643
Persistent link: https://www.econbiz.de/10012663243
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Enhancing IT industry employees' service innovation performance : antecedents and outcomes of service innovation engagement
Pai, Peiyu; Tsai, Hsien-Tung; Zhong, Jun-Yu - In: European journal of marketing 56 (2022) 8, pp. 2455-2483
Persistent link: https://www.econbiz.de/10013457359
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Customer participation, innovative aspects of services and outcomes
Nyadzayo, Munyaradzi; Leckie, Civilai; Johnson, Lester W. - In: Marketing intelligence & planning 41 (2023) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10013532100