Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kundenzufriedenheit mit fernge...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Dienstleistung
8
Dienstleistungsqualität
8
Service quality
8
Services
8
Instandhaltung
6
Maintenance policy
6
Robot
6
Roboter
6
Dienstleistungssektor
5
Service industry
5
B-to-B-Marketing
4
Beziehungsmarketing
4
Business-to-business marketing
4
Consumer behaviour
4
Innovation management
4
Innovationsmanagement
4
Konsumentenverhalten
4
Relationship marketing
4
Artificial intelligence
3
Customer service
3
Kundenservice
3
Künstliche Intelligenz
3
Beziehungsmanagement
2
Business-to-business services
2
COVID-19
2
Coronavirus
2
Customer expectations
2
Customer satisfaction
2
Deutschland
2
Digitalisierung
2
Digitization
2
Gastronomie
2
Germany
2
Health care
2
Hospital
2
Hospitality
2
Krankenhaus
2
Kundenorientierung
2
Kundenzufriedenheit
2
Lieferantenmanagement
2
more ...
less ...
Online availability
All
Undetermined
24
Free
4
Type of publication
All
Article
34
Book / Working Paper
6
Type of publication (narrower categories)
All
Aufsatz im Buch
14
Book section
14
Article in journal
12
Aufsatz in Zeitschrift
12
Aufsatzsammlung
2
Hochschulschrift
2
Article
1
Case study
1
Fallstudie
1
Graue Literatur
1
Non-commercial literature
1
Thesis
1
research-article
1
more ...
less ...
Language
All
English
35
German
4
Undetermined
1
Author
All
Paluch, Stefanie
40
Kunz, Werner H.
11
Wirtz, Jochen
10
Tuzovic, Sven
7
Blut, Markus
4
Holz, Heiko F.
4
Jörling, Moritz
4
Pitardi, Valentina
4
Gruber, Thorsten
3
Martins, Antje
3
Wentzel, Daniel
3
Antons, David
2
Becker, Marc
2
Brettel, Malte
2
Böhm, Robert
2
Hopp, Christian
2
Kabadayi, Sertan
2
Kies, Alexander
2
Lu, Vinh Nhat
2
Patterson, Paul G.
2
Piller, Frank T.
2
Salge, Torsten Oliver
2
Wittkop, Thomas
2
Andy Neely, Professor
1
Holzmüller, Hartmut H.
1
Irene C.L. Ng, Professor
1
Köcher, Sören
1
Lu, Vinh
1
Patterson, Paul
1
Raff, Stefan
1
Rajkumar Roy, Professor
1
Wagner, Michael
1
Wünderlich, Nancy V.
1
more ...
less ...
Published in...
All
Journal of Service Management
4
Journal of business research : JBR
3
Journal of service management
3
Journal of Services Marketing
2
Journal of service research : JSR
2
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
2
Mobility in a globalised world : [economics, engineering, informatics, logistics, urban planning ; the conference "Mobility in a Globalised World" took place in Iserlohn, Germany, on September 14th -15th, 2011]
2
A Research Agenda for Service Marketing
1
Applied marketing science / Angewandte Marketingforschung
1
Consumption, Production, and Entrepreneurship in the Time of Coronavirus : A Business Perspective of the Pandemic
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Gabler Research / Applied Marketing Science / Angewandte Marketingforschung
1
Geschäftsmodelle - Wertschöpfung - Transformation
1
Gestaltung des Wandels im Dienstleistungsmanagement : Band 2: Kundenperspektive – Anbieterperspektive – Mitarbeiterperspektive
1
Innovationserfolg : Management und Ressourcen systematisch gestalten
1
International journal of hospitality management
1
Journal of Service Theory and Practice
1
Journal of service research
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Methoden - Potenziale - Einsatzfelder
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
1
Psychology & Marketing
1
Psychology & marketing
1
Research handbook on services management
1
Schmalenbach business review : sbr
1
SpringerLink / Bücher
1
more ...
less ...
Source
All
ECONIS (ZBW)
31
Other ZBW resources
7
EconStor
1
OLC EcoSci
1
Showing
21
-
30
of
40
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
21
Service separation and customer satisfaction : assessing the service separation/customer integration paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10009782110
Saved in:
22
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
23
Stage-gate and agile development in the digital age : promises, perils, and boundary conditions
Paluch, Stefanie
;
Antons, David
;
Brettel, Malte
;
Hopp, …
- In:
Journal of business research : JBR
110
(
2020
),
pp. 495-501
Persistent link: https://www.econbiz.de/10012237889
Saved in:
24
Special section on stage-gate and agile development in the digital age : promises, perils, and boundary conditions
Paluch, Stefanie
(
ed.
);
Antons, David
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012238488
Saved in:
25
Voice Marketing - die Stimme der Zukunft?
Paluch, Stefanie
;
Wittkop, Thomas
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 509-520)
.
2020
Persistent link: https://www.econbiz.de/10012302427
Saved in:
26
Products and services in the digital age : Findings of a multi-perspective approach
Raff, Stefan
-
2019
Persistent link: https://www.econbiz.de/10012310785
Saved in:
27
You and your autopilot : how consumers perceive semi-autonomous cars
Tuzovic, Sven
;
Paluch, Stefanie
-
2020
Persistent link: https://www.econbiz.de/10012266262
Saved in:
28
Service robots and the future of services
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 423-435)
.
2020
Persistent link: https://www.econbiz.de/10012301924
Saved in:
29
Mechanisms and consequences of anthropomorphizing autonomous products : the role of schema congruity and prior experience
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Schmalenbach business review : sbr
72
(
2020
)
4
,
pp. 485-510
Persistent link: https://www.econbiz.de/10012429749
Saved in:
30
Service Separation and Customer Satisfaction: Assessing the Service Separation/Customer Integration Paradox
Paluch, Stefanie
;
Blut, Markus
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 415-427
Persistent link: https://www.econbiz.de/10010159462
Saved in:
First
Prev
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
