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Who gets what jobs in China's countryside? : A multinomial logit analysis

Cook, Sarah - In: Oxford development studies 26 (1998) 2, pp. 171-190

Persistent link: https://www.econbiz.de/10001242228

Leading the customer experience : inspirational service leadership

Cook, Sarah - 2016

1. Why does leadership matter when it comes to customer experience? -- 2. Qualities and actions of the customer-focused leader -- 3. Customer insights and priorities -- 4. Recruiting for attitude, training for excellence -- 5. Motivating and empowering your people -- 6. Communicate and praise --...

Persistent link: https://www.econbiz.de/10013183251

Complaint management excellence : creating customer loyalty through service recovery

Cook, Sarah - 2012

Persistent link: https://www.econbiz.de/10009544445

Customer care : implementing total quality in today's service-driven organisation

Cook, Sarah - 1992

Persistent link: https://www.econbiz.de/10004133857

Process improvement : a handbook for managers

Cook, Sarah - 1996

Persistent link: https://www.econbiz.de/10004299359

Creative problem solving : 21 tried and tested training activities for developing problem solving skills

Cook, Sarah - 1992

Persistent link: https://www.econbiz.de/10004205024

The essential guide to employee engagement : better business performance through staff satisfaction

Cook, Sarah - 2008

Persistent link: https://www.econbiz.de/10004211116

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization

Cook, Sarah - 1997 - 2. ed.

Persistent link: https://www.econbiz.de/10004317821

Training for empowerment

Cook, Sarah - 1994

Persistent link: https://www.econbiz.de/10004565630

Practical benchmarking : a manager's guide to creating a competitive advantage

Cook, Sarah - 1997

Persistent link: https://www.econbiz.de/10004346108

A service of the