"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly...

Provides an authoratative overview of recent developments in CSR research from across the social sciences. Divided into key sections, the chapters reflect the interdisciplinary and international nature of current CSR scholarship and explore new perspectives on the topic.