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The effect of service quality on customer satisfaction in an automotive after-sales service

Balinado, Justine Roy; Prasetyo, Yogi Tri; Young, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-12

Toyota Dasmarinas-Cavite Philippines by utilizing the SERVQUAL approach. Several SERVQUAL dimensions such as tangibles … modeling (SEM) indicated that among the five SERVQUAL dimensions, reliability and empathy were found to have significant …

Persistent link: https://www.econbiz.de/10012507332

The relationships among overall service quality, customer satisfaction and customer loyalty in library services

Kachwala, Tohid; Panchal, Dinesh; Bali, Aditya - In: International journal of productivity and quality … 33 (2021) 2, pp. 198-217

Persistent link: https://www.econbiz.de/10012595606

Determinants of fast-food restaurant service quality in the United Arab Emirates

Ponnaiyan, Subramaniam; Ababneh, Khaldoun I.; Prybutok, … - In: Quality management journal : QMJ 28 (2021) 2, pp. 86-97

Persistent link: https://www.econbiz.de/10012500781

Antecedents of hypermarket service quality in the United Arab Emirates

ElMelegy, Ahmed R.; Ponnaiyan, Subramaniam; AlNajem, … - In: Quality management journal : QMJ 24 (2017) 4, pp. 35-48

Persistent link: https://www.econbiz.de/10011764235

A structural equation model of effective variables on service quality in capital industrial goods sector

Hamid Reza Ghasemian, Seyed; Azad, Naser; … - In: International Journal of Quality and Service Sciences 6 (2014) 1, pp. 30-42

Purpose – The purpose of this research is analyzing the service quality in capital industrial goods sector by developing a model and new view. So the authors studied several models and articles for exploring the effective variables on service quality and tested them in Aras Haitian Machinery...

Persistent link: https://www.econbiz.de/10014802600

The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry

Chen, Shun-Hsing; Hsu, Chu Chuan; Wu, I-Ping - In: European journal of industrial engineering : EJIE 11 (2017) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10011691414

Dependency relationships between critical factors of quality and employee satisfaction

Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612

Persistent link: https://www.econbiz.de/10011579888

Transportation quality, customer satisfaction and financial performance

Teklay, Belaynesh; Dow, Kevin E.; Askarany, Davood; … - In: Advances in management accounting 34 (2022), pp. 63-82

Persistent link: https://www.econbiz.de/10014308858

A model of website quality-based e-commerce satisfaction index

Pilelienė, Lina; Grigaliūnaitė, Viktorija - In: Scientific Annals of Economics and Business 63 (2016) 1, pp. 29-46

Persistent link: https://www.econbiz.de/10011646901

The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing

Cho, Young Sik; Thiagarajan, Palaniappan; Chong, Hyonsong; … - In: International journal of operations and quantitative … 23 (2017) 2, pp. 147-160

Persistent link: https://www.econbiz.de/10011732634

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