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"Commodifying institutions" : vertical disintegration and institutional change in German labour relations
Holst, Hajo - In: Work, employment & society : a journal of the British … 28 (2014) 1, pp. 3-20
Persistent link: https://www.econbiz.de/10010259618
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Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
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Project risk assessment of an outsourced call centre project for a national health insurance scheme
Famiyeh, Samuel; Bassaw, Daniel - In: International journal of services and standards 11 (2016) 1, pp. 81-105
Persistent link: https://www.econbiz.de/10011641213
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Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
Grutzeck, Markus (contributor); Fuderholz, Jens (contributor) - 2010
Persistent link: https://www.econbiz.de/10003949684
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Global call center employees in India : work and life between globalization and tradition
Golpelwar, Mayank Kumar - 2016
Persistent link: https://www.econbiz.de/10011430383
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Global Call Center Employees in India : Work and Life between Globalization and Tradition
Golpelwar, Mayank Kumar - 2016 - 1st ed. 2016
Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves … Indian culture and its rapidly emerging and globalized BPO sub-culture. Contents • Business Process Outsourcing in India … with a focus on cross-cultural work environments, organizational behavior • HR managers involved with outsourcing The …
Persistent link: https://www.econbiz.de/10014018001
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Technology mediated service encounters
Garcés-Conejos Blitvich, Pilar (ed.);  … - 2019
Persistent link: https://www.econbiz.de/10012018783
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Technology Mediated Service Encounters.
Garcés-Conejos Blitvich, Pilar - 2019
Intro -- Technology Mediated Service Encounters -- Editorial page -- Title page -- Copyright page -- Table of contents -- Acknowledgements -- List of tables -- List of figures -- An introduction to technology mediated service encounters -- Part I - Social services -- Part II - Call centres --...
Persistent link: https://www.econbiz.de/10012681204